HP Ups not connecting with HP Power manager 4.0

[Mohammad Zhaim_1]

hi i have installed hp power manager on an hp dl 380 g4 server to manage an hp Ups r5500 the problem that i am facing is that the ups appeared in the device manager when i installed the driver but when i installed the hp power manager 4.0 the ps doesnot appear under the device manager any more. I have tried this on four different server on three of the four the hp power manager failed to connect to find the ups . On the fourth server the power manager was able to connect to the ups but when i restarted the server the connection between the ups and the power manager was lost. I have tried reconnecting by uninstallling and reinstalling the power manager but nothing is working.

can any one help me reslove this problem

please note that i am connecting the ups to the server using a serial cable that came with the ups and all servers have windows 2003 installed with sp2

any help is greatly appreciated

[Marcus Martin]

Try disabling ILO CLI i had this problem before and as your post clearly states you are using the serial leads that came with the UPS and that was another biggie for me.

[Marcus Martin]

Also ensure that the windows UPS service is not running :D

Marcus