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Lifetime warranty for a V1910-48G switch?

 
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Advisor

Lifetime warranty for a V1910-48G switch?

I have 13 of these deployed as edge/leaf-node switches.
When we bought them we were assured they would be on "lifetime warranty".
I tried checking this on an HPE site,
https://support.hpe.com/hpsc/wc/public/home
but that site just says
"The information you provided does not match our records. Please review your entry again and make any necessary edits or contact HPE for more assistance."
when I enter 927FDFS4592AB for JE009A.
What gives?
Customer Baffling Expert
5 REPLIES 5
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Moderator

Re: Lifetime warranty for a V1910-48G switch?

Hello,

Thank you for sharing your feedback on the HPE Support Center tools and services.

The main objective of the Hewlett Packard Enterprise (HPE) Community is a peer-to-peer channel to help people find answers, solve problems, and get the most out of their HPE products and services.

If you receive an error message for a warranty, please contact our support team via https://support.hpe.com/hpesc/public/usageSupport/ . The site support team is dedicated to helping customer navigate and use HPE Support Center.

Best Regards,
Vajith

I am an HPE employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo

Highlighted
Advisor

Re: Lifetime warranty for a V1910-48G switch?

Vajith,

Can you comment on my issue, as well?

My issue is that I want to know if my V1910 switches have a lifetime warranty, and the checker site won't tell me?
Customer Baffling Expert
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Moderator

Re: Lifetime warranty for a V1910-48G switch?

Hello @n3mmr ,

Our web support team can assist you the questions with navigating and using the site including associating contracts and warranties to your user profile. They would need to know you’re the email address associated with your user profile, along with the product serial numbers and/or contract related Service Agreement ID’s that you would like associated with your profile. Please contact our support team at https://support.hpe.com/hpesc/public/usageSupport/ .

Alternatively you could also contact our chat support at https://www.hpe.com/global/hpechat/index.html
 
Best Regards,
Vajith

I am an HPE employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo

Highlighted
Advisor

Re: Lifetime warranty for a V1910-48G switch?

Please, Vajith, don't give me the runaround treatment.

I get meaningless pushbacks from both those sites.

My question should be simple to answer, please get me an answer!

Q: Is the lifetime warranty for the V1910 switches still in effect?
Customer Baffling Expert
Highlighted
Moderator

Re: Lifetime warranty for a V1910-48G switch?

Hello @n3mmr ,

Looks like this is beyond my ability to help  - As I described above you need to contact our support If you receive an error message for a warranty.

For this case, since you are unable to contact our support, I have created a support ticket behalf of you and support team will contact you for further details.

Thank you,
Vajith

I am an HPE employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo