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Unable to link an active warranty to my profile

 
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Advisor

Unable to link an active warranty to my profile

 Hi
I am trying to link our MSA2040 (K2R80A) which has a valid warranty. The following error is displayed:

"This entitlement does not exist. Please review the entitlement identifier and make any necessary edits, or check the box to remove this item."

The serial n. and product ID are correct and using the Warranty checker returns a valid and active warranty status.

What's going wrong with the procedure?

Thanks

3 REPLIES 3
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Moderator

Re: Unable to link an active warranty to my profile

Thank you for sharing your feedback on the HPE Support Center tools. Sorry to hear you're having trouble linking the warranty. We have submitted a support ticket for this issue, and our support team will contact you soon for further details.

Alternatively, you could also submit a request directly with our support team via https://support.hpe.com/hpesc/public/usageSupport/ .

We value your feedback as we continue to improve the support experience for all HPE Support Center users.

Best Regards,
Vajith

I am an HPE employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

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Advisor

Re: Unable to link an active warranty to my profile

hi mr Vajith V
can u send me   msa 2040 frimware ver  GL225P001 ?

tnx

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Moderator

Re: Unable to link an active warranty to my profile

You can find the download link and release notes on: https://h41111.www4.hpe.com/storage/msafirmware.html

I am an HPE employee
Any personal opinions expressed are mine, and not official statements on behalf of Hewlett Packard Enterprise

Accept or Kudo