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тАО09-09-2007 06:26 AM
тАО09-09-2007 06:26 AM
Re: ML350 G5 Disk Failure
thank you for your suggestions, but I never observed an unwanted reboot on that server.
Instead, I got corrupted files (and partitions) after a ***regular*** reboot (for example after applying some patches), as well as using some software applications.
The message "1792-Drive Array Reports Valid Data Found in Array Accelerator" (almost) always appears after a ***regular*** reboot with driver 6.6.0.32 or older and a similar behaviour is observed with driver 6.8.0.32.
The only version that seems not to be affected by this issue is 6.6.2.32.
I got some file corruption just rebooting also with the last driver 6.8.0.32.
Please note, just before clicking "reboot" I ran chkdsk on all volumes and all was ok.
After rebooting, during post, the message "1792-Drive Array Reports Valid Data Found in Array Accelerator" appeared, after login I ran chkdsk and I found files corruption on a volume. Chkdsk was unable to fix the problem also during the next restart, so I had to reformat the volume and to restore it from a previous backup.
I got 6-7 file/partition corruptions from the end of May.
On August 18 I had to completely restore all the system......
I know that PSU could be something involved in this issue, but I think that this could be the job of the HP support technician.... I have no PSU to change, they have them! Also cabling and backplane are potentially involved in this issue, but I have no backplane to change, because I don't work at HP....
I saw the output of the HPSRPT, I called it a diagnostic utility because it collects useful logs for diagnostic.
This was the response of 2nd level support (traslated from Italian language):
------------------------------------------
To solve the data loss issue, please do the following operations in the exposed order
1) Install driver 6.8.0.32
2) Install KB932755 which solve many problems.
------------------------------------------
If you read KB932755 you can notice that they suggest to install driver 6.8.0.32 BEFORE to install KB932755, otherwise you could get a BSOD. And I can't find in KB932755 something directy related to the specific issue. They didn't read the KB932755 at all!
At the end of August I didn't install KB932755 because after installing driver 6.8.0.32 I got a data corruption, so I had to downgrade to ver 6.6.2.32, then if I install KB932755 I could get a crash.
After 3 months of data corruptions this is the only answer I got! An endless trial and error debugging procedure at the expense of the customer!
I think these people have nothing to do with a technical role..... they are unable to walk through some technical issue.
Regards.
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тАО09-09-2007 06:36 AM
тАО09-09-2007 06:36 AM
Re: ML350 G5 Disk Failure
------------------------------------------
To solve the data loss issue, please do the following operations in the exposed order
1) Install KB932755 which solve many problems.
2) Install driver 6.8.0.32
------------------------------------------
Regards.
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тАО09-20-2007 08:05 AM
тАО09-20-2007 08:05 AM
Re: ML350 G5 Disk Failure
I wish that i had found this thread a month ago. I've been investigating an unexpected reboot issue on numerous Ml350 G5 servers. Forgive me for not reading this whole thread, but i believe I'm having the same issue. After several conversations with HP support, they kept tell me that it was one of my applications or Microsoft's problem. Only after i found kb932755, did the support person admit that it may be related to the HP e200i driver. After updating all HP drivers, firmware and BIOS, i install Win2K3 SP2 and my problem seems to have gone away. It's only been 2 days, so i'm crossing my fingers.
Did this solve everyone elses issues?
Thanks
Kris
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тАО09-20-2007 08:30 AM
тАО09-20-2007 08:30 AM
Re: ML350 G5 Disk Failure
Same error as folks above. Called HP and they ultimately sent the correct part and replaced the systemboard/E200i. Diagnosed the controller as bad but it is integrated so the whole board had to go. I wanted to replace the SCSI backplane too but that didn't fit the diagnosis.
System rebooted again, different stop error, sorry I don't have that with me. HP diagnosed as a bad power backplane and replaced.
System rebooted again - no stop error this time, just a complete mystery. Told HP the customer is unwilling to troubleshot this any further on a new computer. Replace or return are the only options.
They now want to replace the SCSI backplane.
I have had four different cases open on this server and have zero confidence in the box at this point. It may run a week or longer before the problem comes up again. How can I put that into production? How long does it have to run before I can declare it stable? Why would the customer put up with this?
Every computer company makes a lemon or two. I think I've got one of HP's.
Good Luck.
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тАО10-15-2007 11:49 AM
тАО10-15-2007 11:49 AM
Re: ML350 G5 Disk Failure
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тАО10-18-2007 02:35 AM
тАО10-18-2007 02:35 AM
Re: ML350 G5 Disk Failure
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тАО10-23-2007 02:21 AM
тАО10-23-2007 02:21 AM
Re: ML350 G5 Disk Failure
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тАО12-04-2007 09:54 PM
тАО12-04-2007 09:54 PM
Re: ML350 G5 Disk Failure
Does anyone have the definitive fix for this? I have a brand new ML350 G5 with the same issue - intermittent 1792 notification on boot. I am supposed to go into production with this box in the next week or so and after reading this am reticent to do so. I have the latest firmware and drivers (7.91 series) installed and am running SBS 2003 R2 SP2. I don't believe I have the aforementioned MS KB installed but will look into it.
Thanks.
Scott
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тАО12-05-2007 05:18 AM
тАО12-05-2007 05:18 AM
Re: ML350 G5 Disk Failure
Blake
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тАО12-05-2007 05:49 PM
тАО12-05-2007 05:49 PM
Re: ML350 G5 Disk Failure
Thanks Pinnacle CS. I checked both supplies against the Customer Advisory and both are good. I installed hotfix 932755 and will beat the snot out of the system and reboot 50 times before I go into production. The few reboots I've done since the hotfix have been clear of 1792's, although I have not done a lot of I/O on the system. Please do let me know how testing goes with your new G5 as well. Thanks again.
Scott