Re: /imc/login.jsf getting 404 ...

V34 · ‎10-26-2017

hi all,

after upgrade to IMC 7.3 (E506P03) i cant log in to the webconsol.

the login-page started to do a loop with no errormessage, but a wireshark-capture showed a 404 not found

in the folder C:\Program Files\iMC\client\web\apps\ROOT

index.html looks like this:

and i have no clue why this is not working , anyone else had the same problem ?

/P

ibias · ‎10-26-2017

Hi,

be sure that all processes are started. Clear all cookies or use another browser.

V34 · ‎10-26-2017

tried several browsers from different computers , no luck :/ it feels its something with the imc-server . all servies starts . but there is one service that take "ages" to start up , its called jserver.

/peter

mschreiner · ‎10-26-2017

Hello Peter,

could you please share the <IMC installation folder>/client/log/imcforeground.log with us?

V34 · ‎10-26-2017

ok,

i have reverted to a working backup of the whole imc-server , if i get the same problem again i will post this logfile.

/P

V34 · ‎10-26-2017

ha!

it works ! ... i couldnt let this problem go so i reverted to the faulty snapshot ... looked in the correct logfile you guys told me about and there it was:

"java.lang.OutOfMemoryError: Java heap space"

so i ran the command:

\iMC\client\bin\setmem.bat 4096

rebooted and *voila* ... it works as supposed!

thank you for the input.

dcw165 · ‎02-28-2018

I also have a problem getting to the console after upgrading from 7.3_E0506 to 7.3_E0506P07

Any help would be appreciated.

2018-02-28 14:32:37 [WARN ] [main] [org.springframework.beans.factory.support.DisposableBeanAdapter::destroy] Invocation of destroy method failed on bean with name 'resMemSymbolMgr': java.lang.NullPointerException
2018-02-28 14:32:37 [INFO ] [main] [com.imc.plat.task.func.ImcTaskMgrImpl::destroy] One-off scheduler for iMC task shutdown.
2018-02-28 14:32:37 [INFO ] [main] [com.imc.plat.task.func.ImcTaskMgrImpl::destroy] Periodic scheduler for iMC task shutdown.
2018-02-28 14:32:37 [INFO ] [main] [org.springframework.orm.hibernate3.AbstractSessionFactoryBean::destroy] Closing Hibernate SessionFactory
2018-02-28 14:32:37 [INFO ] [main] [com.imc.plat.agent.AgentTaskMgrImpl::destroy] One-off scheduler for agent task shutdown.
2018-02-28 14:32:37 [INFO ] [main] [com.imc.plat.agent.AgentTaskMgrImpl::destroy] Periodic scheduler for agent task shutdown.
2018-02-28 14:32:37 [ERROR] [iMC Monitor Task Lookup] [com.imc.dnd.tasks.func.MonitorTaskMgrImpl::run] Failed to look for monitor task.
java.lang.InterruptedException: sleep interrupted
at java.lang.Thread.sleep(Native Method)
at com.imc.dnd.tasks.func.MonitorTaskMgrImpl.run(MonitorTaskMgrImpl.java:236)
at java.lang.Thread.run(Thread.java:745)
2018-02-28 14:32:59 [INFO ] [Thread-27] [com.imc.plat.proxy.https.HttpProxyService$2::run] Working threads count=0
2018-02-28 14:32:59 [ERROR] [Thread-49] [com.imc.common.MsgComm::sendSyncMsg] sendSyncMsg(int, char, ASN1Type, ASN1Type, int) msgCode = [1513],request = [class com.imc.asn1msg.qvperformance.AsnRTTaskDataReq - { -- SEQUENCE --
iSessionID = 1519828379227,
devList = { -- SEQUENCE OF --
}
}],response = [class com.imc.asn1msg.qvperformance.AsnRTTaskDataResp - (NULL)].
java.util.concurrent.ExecutionException: java.lang.IllegalStateException: Service is not running!
at com.imf.AbstractMessageFuture.get(AbstractMessageFuture.java:622)
at com.imf.AbstractMessageFuture.get(AbstractMessageFuture.java:292)
at com.imf.AbstractMessageFuture.get(AbstractMessageFuture.java:1)
at com.imc.common.MsgComm.sendSyncMsg(MsgComm.java:305)
at com.imc.common.MsgComm.sendSyncMsg(MsgComm.java:264)
at com.imc.perfm.realtime.func.PerfRealtimeMonitorThread.run(PerfRealtimeMonitorThread.java:206)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:745)
Caused by: java.lang.IllegalStateException: Service is not running!
at com.imf.MessageDispatcher.waitInPool(MessageDispatcher.java:134)
at com.imf.DefaultMessageService.sendMessage(DefaultMessageService.java:105)
at com.imf.DefaultMessageService.sendMessage(DefaultMessageService.java:1)
at com.imc.common.MsgComm.sendSyncMsg(MsgComm.java:302)
... 5 more
2018-02-28 14:32:59 [WARN ] [Thread-49] [com.imc.perfm.realtime.func.PerfRealtimeMonitorThread::run] Can not connect to MDP Server, try again 30's later...
2018-02-28 14:33:07 [INFO ] [main] [org.springframework.orm.hibernate3.AbstractSessionFactoryBean::destroy] Closing Hibernate SessionFactory

mschrein2 · ‎02-28-2018

Hello,

are all imc processes started successfully? (especially the imcnetresdm) (see iDMA Process tab)

Is the sql connection ok? (see iDMA Enviroment tab)

mschrein2 · ‎02-28-2018

from the output of the imcforeground.log it looks as if the jserver process is not up and running

dcw165 · ‎02-28-2018

Genius, simple solution, for some reson it had removed the auto startup aftet the upgrade, doh!

Thanks