HP Advocacy Request ignored, or just delayed?

[Jan van den Ende]

Well,

I tried to enter an Advocacy request, and it reported "Submitted".
See
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=995674

After seeing nothing for nearly a week, I re-submitted it.
Still nothing.

Is it customary that it takes that long, or is there another issue?
If it was somehow not acceptable, I would have expected some message telling me so?

Proost.

Have one on me.

jpe

[Ian Miller.]

have you contacted them via manager@hpuseradvocacy.org
?

[Hein van den Heuvel]

I submitted something a little more than a week ago (1/25) and is appeared a day later.
Therefor I conclude it must be a problem with you :-). Wrong first name?
Mind you, I receviced no comments, good or bad, so that must me a problem with me.

(my suggestion was to be able to pass entire FDL files as strings).

Seriously though... There appears to be a human approval process, from a volunteer organization and I could image this person is simply on vacation or otherwise engaged.

Just a datapoint,
groetjes,
Hein.

www.hpuseradvocacy.org

[Jan van den Ende]

Fun keeps accumulating.

From the welcome page of HP Advocacy:



Welcome to HP User Group Online Advocacy
NEWS & ANNOUNCEMENTS

Questions? Send an email and we'll respond promptly.


where "email" is a link to a posting facility.

I used this to report my unsuccessful attemps to find Issue 1572.

This was the "reply":



----- The following addresses had permanent fatal errors -----

(reason: 550 unknown user )

----- Transcript of session follows -----
... while talking to cmail1.neology.com.:
>>> RCPT To:
<<< 550 unknown user
550 5.1.1 ... User unknown



I am afraid I will not get any response from HP after that... :-(

And, I _STILL_ have not entered the "I Agree" to Issue 1572 by Andy Park, following Bart's request in
http://forums1.itrc.hp.com/service/forums/questionanswer.do?threadId=999462

Proost.

Have one on me.

jpe

[Robert Atkinson]

Jan, the Advocacy Program does work, if perhaps a little slowly at times.

I recently submitted a DCL change, and was amazed that it got agreed and added to the development list! Just need to wait another 4 years now :)

I submitted a couple of new requests yesterday, so I'll let you know if I get a response.

Rob.

[Hein van den Heuvel]

My requested feature will actually appear 8.3. Kewl.

Hein.

[Jan van den Ende]

Hein,

good to read that!

Now, if only it can be backported to 7.3-2 (or, if Progress can be convinced to deliver an 8.x version of their software, that they obsoleted 1/1/2001)...

Proost.

Have one on me.

j[e