How to Reset System Management Homepage Password

[Brendan_25]

We have an image that loads up std builds of our servers. The previous guy has left and no one knows the default password for the 'administrator' 'operator' 'user' logins, I am pretty sure we can reset these somehow but have not yet found the solution. Can anyone point me in the right direction.

Cheers

[Jenn Smith]

You can use the administrator(windows)/root(linux)user and password of the operating system to login to System Management Homepage.

[Brendan_25]

It's a windows server, the default admin usrname is NOT Administrator, so this does not work. I beleive you can copy some files from another instance onto the box and it will overide HPs password set. I'll keep looking ;o)

[Rich Purvis · Accepted solution]

It sounds like you are using an SMH from a pre-7.20 PSP. Starting with PSP 7.20 and later the SMH used OS based authentication. If you are using an SMH prior to this you can copy the CPQHMMD.ACL file - I believe that is what holds th passwords for the old Administrator/Opertaor/User accounts - from a system that you know the passwords from. You should find the file in the \compaq\wbem\ directory. If you are using a newer version of SMH - you may find that file there but it will not be using it but OS authentication.

Good Luck,

-Rich

[Rich Purvis]

If you are using a newer SMH then *any* ID that is in the Administrator group for Windows can sign into SMH. Just reread the issue and I may have misunderstood your comments the first time.

-Rich

[Brendan_25]

Nope that was what I was after, the release is prior to 7.20. I have installed a new copy of this release and copied the pswd file accross. Thanks for your help

[Chris Bedford]

Hi guys - searching for a solution to this problem myself and haven't found one yet! :-\

I have SMH 2.0.2 and in 24-pt bold acros the top of the login page it says "Note: This version of the HP System Management Homepage uses host operating system authentication" But every time I try to log in with my system admin (Administrator) username and password I get: "Error - Login Failed".

Even if copying a passwd file from another system would help, I don't have another system to copy from. And I'm not certain reinstalling System Management Homepage will help either, there is a good chance this is the kind of software that doesn't delete all its registry entries, so when you reinstall all it does is pick up the old settings again...

So - where am I going wrong?

[Rich Purvis]

Chris, are you using a domain ID? If so, you have to specify the domain as part of the credentials like:

mydomain\username

Otherwise, SMH is making a straight OS call to for authentication it is not "checking" any password files for versions of SMH 2.0 and later.

-Rich

[Chris Bedford]

Oh you genius boy you Rich!

Thanks that sorted my problem out. Why didn't I think of that... I wish I could assign you 10 points for tha, but it was someone else's question and it looks like s/he has abandoned it.

Thanks again, sometimes the simple, obvious soultion is the one that eludes us... well, me.

[Brendan_25]

I'll give him the 10 points mate ;o)

[Chris Bedford]

Good on yer!

There I go, jumping to conclusions again.

[Martyn!]

Rich, your a gent - thanks ;o) This has niggled me for a day or two (but not enough to search it before now).
Wasn't till I had to get model no.s from a remote site that I googled it. Cheers.

[Doug_77]

Thanks for info everyone. New install and did not try domain\user. Thanks again.

[battarphani]

hi,

in order to reset system management homepage password, will uninstallation of smh and rebooting of server and reinstallation of smh will work.

[semihsoykal]

Hi  there..

pls did u use the local admin password

best greadt

semih soykal

[ramtyagi]

how reset our server in install HP System Management Homepage user name & password : 

Regards

Ram

[Allen Crist]

WOW! Thanks. I have worked for months to figure this out!!

Even HP support had no clue!

Just a note for anyone else having problems, since Microsoft is pushing toward domain names with a "." in them, such as domain.local, when logging in, leave off the ".local" and just put the part prior to the dot.

domain\username as pointed out above. The .local in our domain threw me off.

Kudos to Rich and all else who contributed.

[addifreak]

Hi all,

as a noob, I finally got it to a server with HP System Management Homepage 7.1.2.3 and Windows Server 2008 R2.

It's a domain controller.

I just want to state it clear for the other noobs as I was lucky and when whole domain\admin didn't work, I just looked at the user account controls in system control what could be my login name as my noobness drove me a bit lazy.

So, if your admin account is still "Administrator" and your domain is corp.contoso.com (I had to read all the MS stuff and it haunts me in my dreams) and your server's name is "server", so your fully qualified domain name would be server.corp.contoso.com.

Your login name would just be "CORP\Administrator".

Your System Management Homepage uses local administrator authentication. So, just look at your user control panel in system control and maybe you're done.

What about the blind man and the colour?!? Okay, in Germany, we're more rude and say literally that a blind chicken might also pick a corn sometimes.

Greetings to you all.

[AmstellandICT]

"So, just look at your user control panel in system control and maybe you're done"

Brilliant tip 'cause this is exactly the case... It even looks like the logonname is CASE sensitive. Thanks!

[Bart_Heungens]

I am quite sure that usernames are not case sensitive for the SMH under Windows...

SMH is using since a long time the OS credentials to validate. If this server is a DC indeed the domain must be added before the user account...

If it is not a domain controller, than the local administrator account can be used... Also any account in the local admins group can be used as well...

Kr,

Bart