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Problem with ILO - The page cannot be displayed

Ante Luetic
Occasional Advisor

Problem with ILO - The page cannot be displayed

Hi.

We have a few c3000 enclosure with G6 and G7 servers.

A few months ago, server ILO on one of these enclosures is not accessable.

I can connect to Onboard Administrator but when I try to open ILO through OA of any server, the new browser windows is opened with message "The page cannot be displayed". The same situation is when I try to open server ILO web administration.

I can ping ILO IP of any server, network configuration is ok.

 

I try to reset OA to factory, plug out-in OA module, use different browser, PC, remove server from enclosure...

Firmware version is exactly the same like on other c3000.

 

Any idea will be nice.

Thanks,

Ante

10 REPLIES

Re: Problem with ILO - The page cannot be displayed

Hi,

 

Check if the server iLO can be reached using their IP address on browsers. If so then, it may be an issue with DNS settings.

 

Regards,

 

Vijayasarathy

I work for HP
To say thanks click the white "thumbs up" icon below!!!
Torsten.
Acclaimed Contributor

Re: Problem with ILO - The page cannot be displayed

Could you tell what are the OA and ILO versions and what browser you are using?

 

IE11 has a problem with older firmware, so consider to update or use a different browser (firefox) meanwhile.


Hope this helps!
Regards
Torsten.

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Ante Luetic
Occasional Advisor

Re: Problem with ILO - The page cannot be displayed

Thanks Vijayasarathy.

Sorry, I am not sure I understand.

When I click on iLO for any server in enclosure through Onboard Administrator, the browser window is openning with link https://<iLO IP address of that server>, and  with message "page cannot be displayed".

 

The same thing happens if I manually open browser and type this address.

 

Ante

Torsten.
Acclaimed Contributor

Re: Problem with ILO - The page cannot be displayed

Did it work before?

Does it work with a different browser?

 

Check the EBIPA settings if you are in the same address range.

Otherwise you probably need to use "route add".


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Ante Luetic
Occasional Advisor

Re: Problem with ILO - The page cannot be displayed

Hi Torsten.

 

OA version is 2.10.

iLO versions are 1.15 Oct 22 2010.

This is after factory reset.

 

I tried with IE, Firefox and Chrome.

 

The most confusing thing is that other blade enclosures (one c3000 on other location is exactly the same like this one) are working fine.

 

I suspect on firmware, I will upgrade firmware on latest version and will see.

 

Ante

Torsten.
Acclaimed Contributor

Re: Problem with ILO - The page cannot be displayed

Good idea, because these versions are really very old.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Ante Luetic
Occasional Advisor

Re: Problem with ILO - The page cannot be displayed

Sorry, 2.10 is version  c3000 Tray with embedded DDR2 Onboard Adminis.

OA is version 4.21 Apr 12 2014.

But anyway I will try something with firmware, maybe downgrade :)

Torsten.
Acclaimed Contributor

Re: Problem with ILO - The page cannot be displayed

>> A few months ago, server ILO on one of these enclosures is not accessable.

 

Something is changed.

 

If your browser has a proxy, try to disable it.

 

Just to exclude the network, try to set a notebook to DHCP nad connect it to the service LAN port (link-up port, second from left) at the back at the OA link module. Get the OA address from the display. Point your browser to the OA page.

 

Set a route to the ILO:

 

route add iLO_IP_address mask 255.255.255.255 OA_service_IP_address

 

and try to access the ILO.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Ante Luetic
Occasional Advisor

Re: Problem with ILO - The page cannot be displayed

You mean route add iLO_IP_network mask ...? I cannot add destination IP address, only destination network.

I try this, no success.

Ping and tracert show that network should be ok.

 

Torsten.
Acclaimed Contributor

Re: Problem with ILO - The page cannot be displayed

In this case you need to connect to the enclosure service port (see above) and add the route to the ILO address.


Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!