General

modem problems after installing riptide audio driver download

 
SOLVED
Go to solution
Mary Kay
Occasional Advisor

modem problems after installing riptide audio driver download

I downloaded the Riptide audio driver from HP for my Pavilion 6545 computer. I purchased an Intel PC camera and it suggested the download. Now my modem isn't working. I called HP and they suggested using Recovery 2 disk to reinstall the modem. The modem is installed, but it won't dial my dial-up network. I've checked the phone lines and that is not the problem. Is there any help out there?
14 REPLIES 14
Albert E. Whale, CISSP
Honored Contributor

Re: modem problems after installing riptide audio driver download

Mary Kay,

You've reached the Linux Forum. But I happen to have two HP Pavilions and would be glad to help you for a few points.

can you please right click on the My Computer icon, and select Properties.

Are there any items marked with a Yellow circle with an exclamation point in it?
Sr. Systems Consultant @ ABS Computer Technology, Inc. http://www.abs-comptech.com/aewhale.html & http://www.ancegroup.com
Mary Kay
Occasional Advisor

Re: modem problems after installing riptide audio driver download

Albert,
No, there are no yellow exclamation points. The only thing I see that may be "unusual" is under HCFMODEM is Rockwell PCI Modem Enumerator. The icon for both of these is a gray diamond. Before I used the recovery disk there was a yellow question mark by the modem, but now the modem appears under device manager. Under properties for the modem it says, "this device is working properly", but when I try to connect to the Internet, I get one of two things: "A fatal exception OE has occurred at 0028:C003341A in VXP VCComm (01) + 00000106. The current application will be terminated." Then after I press "Any key to continue" and try to connect I get "Error 633, The modem is not installed or configured for Dial-Up Networking." I've tried several things in the troubleshooters and nothing seems to be working.
Thanks for responding,
Mary Kay
Albert E. Whale, CISSP
Honored Contributor

Re: modem problems after installing riptide audio driver download

Mary Kay,

Remove the HCF Modem driver and then reboot.

Reply back and we'll go from there.

Have a Great Day!
Sr. Systems Consultant @ ABS Computer Technology, Inc. http://www.abs-comptech.com/aewhale.html & http://www.ancegroup.com
Mary Kay
Occasional Advisor

Re: modem problems after installing riptide audio driver download

Alfred,
I removed the modem from my computer and it is restarting now.
Thanks
Mary Kay
Mary Kay
Occasional Advisor

Re: modem problems after installing riptide audio driver download

Albert, (Not Alfred, I'm very sorry)
I removed the modem under modem properties, remove. And then restarted the computer. The modem was back, so I removed it again, and didn't restart the computer. Was there something else I should be doing to remove the modem?
I hope you're a patient man!!!!
Thank you very much,
Mary Kay
Albert E. Whale, CISSP
Honored Contributor
Solution

Re: modem problems after installing riptide audio driver download

Jill ? 2 points? Touche'?

Come on, I'll be as patient as you are generous.

Deal?
Sr. Systems Consultant @ ABS Computer Technology, Inc. http://www.abs-comptech.com/aewhale.html & http://www.ancegroup.com
Mary Kay
Occasional Advisor

Re: modem problems after installing riptide audio driver download

Albert,
I apologized for getting your name wrong, I apologize again. I thought I was using the point scale properly, but I'll give you 10 points for each response, I don't care, I just am asking for some help to get my modem back up and running. Let me know what you think is fair for each response and I'll be glad to give them to you.
Mary Kay, (Jill)
Mary Kay
Occasional Advisor

Re: modem problems after installing riptide audio driver download

Albert,
I apologized for getting your name wrong, I apologize again. I thought I was using the point scale properly, but I'll give you 10 points for each response, I don't care, I just am asking for some help to get my modem back up and running. Let me know what you think is fair for each response and I'll be glad to give them to you. I'll wait until I hear from you to "award Points" to your last response.
Mary Kay, (Jill)
Albert E. Whale, CISSP
Honored Contributor

Re: modem problems after installing riptide audio driver download

Mary Kay (aka Jill - sorry a guy's gotta have a little fun!).


After you reboot, the Hardware manager should attempt to relocate your Modem. If it does, that's ok!

Now the point to this little excercise is to reset the modem and allow the Hardware Wizard to configure the Internal Modem to the settings it wants to see.

When you reboot, I want you to enter the Bios setup for your computer. Does it describe your system as a Windows computer? If so, then change it. Some Bios managers don't behave well. If this setting doesn't work for you, you can change it back later.

When the Computer Restarts, finds your internal Modem, and brings up windows, I want you to again right click on My Computer. Is your modem Detected Properly? Is there a Yellow circle with an Exclamation Point here?

Next step, after the above is completed, is to get your Fax software (or Dialing software) to work correctly.

I use a tool from Norton Utilities - the Connection Doctor.
You can Download a Free Trial of the Package at http://www.symantecstore.com/Pages/TBYB/index.html

I would recommend using the Windows Doctor or System Check first. You WILL be amazed at what it finds.

Hope that helps!
Sr. Systems Consultant @ ABS Computer Technology, Inc. http://www.abs-comptech.com/aewhale.html & http://www.ancegroup.com