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HP Instant Support Professional Edition.

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MIKE KRUZEL
Regular Advisor

HP Instant Support Professional Edition.

How do I get an account for this to log into? I tried installing it to fix a printer problem and it asked me for a username and password. Any help would be appreciated.
12 REPLIES
Pat
Honored Contributor

Re: HP Instant Support Professional Edition.

Hi, Mike,

Apparently the information that will be sent through the software will be confidential. I believe that's why it is requesting a User ID and Password.

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=c00287650

Pat
lowster
Honored Contributor

Re: HP Instant Support Professional Edition.

Here you go Mike, don't say I never gave you anything

http://instantsupport.hp.com/euserv/jsp/hpinstantsupport.jsp

Chris
lowster
Honored Contributor

Re: HP Instant Support Professional Edition.

NO wander I had a hard time getting in, you must have been coming out Pat.
MIKE KRUZEL
Regular Advisor

Re: HP Instant Support Professional Edition.

As I said before I can't login after installing the software. I type my normal login name and password that I use and can't sign in after that.
MIKE KRUZEL
Regular Advisor

Re: HP Instant Support Professional Edition.

Pat,
Your link helps a little but still doesn't get past the login screen.
Pat
Honored Contributor
Solution

Re: HP Instant Support Professional Edition.

Mike,

When you registered your product with HP, you had an id and password. Are those the login words you are using?

Pat
Pat
Honored Contributor

Re: HP Instant Support Professional Edition.

Sorry, Mike,

I couldn't locate support docs but in the Standard Configuration it stated: "Use Admin as the ID and ISEE as the password. Strongly recommended to change password, see page 98 of guide."

Pat
MIKE KRUZEL
Regular Advisor

Re: HP Instant Support Professional Edition.

Since this is a technical college we really don't register the products. That's probably part of the problem.
Pat
Honored Contributor

Re: HP Instant Support Professional Edition.

MIKE KRUZEL
Regular Advisor

Re: HP Instant Support Professional Edition.

Thanks for your help. We'll just have to start registering these printers.
Pat
Honored Contributor

Re: HP Instant Support Professional Edition.

MIKE KRUZEL
Regular Advisor

Re: HP Instant Support Professional Edition.

Thanks.