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тАО07-09-2009 06:33 AM
тАО07-09-2009 06:33 AM
HP SIM Remote Support Configuration and Services goes to System Management Page for my HP SIM server
I have recently had to recreate my HP SIM system because of a system crash. I have been able to recover or recreate all aspects except for the Remote Support and Contract and Warranty abilities.
If I go into HP SIM and go to Options -> Remote Support Configuration and Services, the system redirects me to the login page for the System Management page for my HP SIM server. The URL comes through as https://
Also, if I attempt to run a Contract and Warranty Data Collection, they fail telling me...
Sending contract and warranty request to the hp.com back-end contract and warranty service using Service Essentials Remote Support Pack client.
The Service Essentials Remote Support Pack client is either not installed or is a version older than is supported with the HP SIM contract and warranty gathering tool.
I have checked the versions and verified the connection to HP and everything appears to be working from the server.
Thanks for any help.
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тАО07-09-2009 12:30 PM
тАО07-09-2009 12:30 PM
Re: HP SIM Remote Support Configuration and Services goes to System Management Page for my HP SIM server
I would look at rerunning the HPSIM Install, choosing custom and see if that gave any options to install RSP.
Unfortunately the RSP Package seems to be made up of quite a few packages. I'm still struggling with what bits do what.
I've also noticed that RSP does seem to rely on the SMH. If you leave HPSIM on the RSP pages they time out like the SMH does.
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тАО07-09-2009 11:29 PM
тАО07-09-2009 11:29 PM
Re: HP SIM Remote Support Configuration and Services goes to System Management Page for my HP SIM server
RSC uses the SMH of the CMS.
This will help to make RSC work again:
Remove in RSSWM the kits, RSC, RSCC, RSCCE, RSESL, and if installed MVAA, Advanced Config. Collector depot for Hp-UX.
Remove in "Add or Remove Programs" RSC and RSCC if it exists there.
Delete everything in ..\HP\RemoteSupport, ..\HP\RemoteSupportEligible, ..\HP\UnifiedCollector.
Reinstall the kits in RSSWM.
Re-registering is necessary.
Regards, Werner
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тАО07-10-2009 11:30 AM
тАО07-10-2009 11:30 AM
Re: HP SIM Remote Support Configuration and Services goes to System Management Page for my HP SIM server
Updating information and registering the client....Failed!
If I look in the iseeclient.log file I see this message...
20090710T14:25:45 | IseeClient | error | ResponseHandler.cxx:231 | ERROR DURING TRANSPORT, transport type=registration transport id=9A11D6F5-AC60-40B5-BEB1-2D783E57A376 Error details: error code=100 error string=Failed to get GDID! isClient=true
This server has direct access to the internet with no blocking from a firewall and when I do a test connection from RSSM it completes successfully.
Thanks.
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тАО12-29-2009 03:20 PM
тАО12-29-2009 03:20 PM
Re: HP SIM Remote Support Configuration and Services goes to System Management Page for my HP SIM server
I found similar problem when I had to re-install HP SIM. The problem was related to the HPSIM server certificate being used by the SMH. I removed and re-added the certificate in SMH using the servername to import the cert and the problem accessing RSP was resolved.
Regards
PSM.
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тАО01-11-2010 02:49 PM
тАО01-11-2010 02:49 PM
Re: HP SIM Remote Support Configuration and Services goes to System Management Page for my HP SIM server
Can you tell me where the certificate is exactly? That would help me out alot.
Thanks in advance