HP P2000 G3 Dual controller iscsi Firmware update issue.

[Douglas Dorbuck]

Hello, I have a HP P2000 G3 dual iSCSI controller unit and I have nothing but trouble trying to update the controllers firmware.

Numerous calls to HP support have finally left me with the only option of having to completely take all servers accessing it off-line and pulling one of the physical controllers out of the unit so I can try to install the firmware directly onto the only powered on unit. My G3 is only about 10 months old and the firmware on it is one of the earlier ones but I wanted to get a feeling from this community for those who have done this and did it work? I even had one HP tech tell me that trying to download the firmware directly to the controllers using the CLI could burn out the unit ? I did not get a good feeling about his knowledge of the product after that comment. The logs for my flash attempt yielded this "Controller version Mismatch!! Flash Status is 7". I have attached the logs from my unit and I did send them to HP. The call to have me physically remove a controllers was after sending the logs and speaking to 3 HP reps. FYI I did disable the option to enable partner firmware on this unit previously.

Has anyone ever had to do this? And results?

Thanks. Doug

[Torsten.]

Firmware updates on MSA2000/P2000 are complex topics ...

I already used almost all available methods (SMU, windows utility, FTP) and I like the FTP method most.

It is still written in the release notes.

This method is really fast.

What does the windows utility? It update sthe first controller using FTP, then it turns on PFU (no matter if you disabled PFU!) and updates the second via PFU - this can take up to an hour.

The nightmare begins if you search the web for the correct controller and disk firmware files! But once you have found them, I never had real problems.

You probably need version TS230P008.

[Douglas Dorbuck]

Hello. The windows utility reports this. I have cp016475.exe TS230P008

I have my reseller escallating this to level 2 HP support.

 
12:48:24.122   Bundle Version : TS220R004

12:48:24.122   Storage Controller Code Version : T220R04

12:48:24.122   Memory Controller FPGA Code Version : F400R02

12:48:24.122   Management Controller Code Version : L210R021

12:48:24.122   Management Controller Loader Code Version : not set

12:48:24.122   Expander Controller Code Version : 1056

12:48:24.122   CPLD Code Version : 13

12:48:24.122   

 ==========================================

 
12:48:24.122  checking flashed device

12:48:24.122  Controller A Bundle version: TS220R004 - IP Address: 10.1.10.136
12:48:24.122  
 Controller version Mismatch!! Flash Status is 7
12:48:24.122   

 ==========================================

 
12:48:24.122  CONTROLLER A  VERSION DETAIL  

12:48:24.122   

 ==========================================

 
12:48:24.122   Bundle Version : TS220R004

12:48:24.122   Storage Controller Code Version : T220R04

12:48:24.122   Memory Controller FPGA Code Version : F400R02

12:48:24.122   Management Controller Code Version : L210R021

12:48:24.122   Management Controller Loader Code Version : not set

12:48:24.122   Expander Controller Code Version : 1056

12:48:24.122   CPLD Code Version : 13

12:48:24.122   

 ==========================================

 
12:48:24.122  Device flash unsuccessful! - P2000 G3 1Gb iSCSI : Controller B

12:48:24.122  Device flash unsuccessful! - P2000 G3 1Gb iSCSI : Controller A

12:48:24.122  FileName : MSA2000_10_1_10_137.log 

[Douglas Dorbuck]

I just wanted to update this post with the results that a console FTP transfer of the latest firmware for my P2000 worked fine. I installed it on both controllers live while the system was up. The steps HP asked me to do such as remove one of the controllers then try applying the firmware using the app did not work.

Hopefully this helps others who may get stuck installing the firmware using the exe or through the SMU.

Doug

[hvhari]

It was nice to know the result Doug.

I have nominated this article for the Knowledge Base within this forum. Hope this helps other users in the forum.

[kkpro]

Is "Windows utility" is the same as "HP P2000 MSA Firmware Update Tool" , last version 1.0.1.0 from Jan, 2012? At least it choose automatically the right firmware for my device...

[Torsten.]

No, it is not the same.

The "Windows utility" is the firmware bundled together with an update utility for this exact version (1 file download), the "HP P2000 MSA Firmware Update Tool" is a (IMHO still kind of BETA - this means needs improvements) universal tool for doing the update on all kinds of P2000, but you need to get the appropriate firmware files (download within this tool).

[kkpro]

OK. So, I tried to use this "firmware update tool" anyway, seems to be it uses the same "windows utility". The update process took about an hour, some strange errors appeared like:

"FTP >> Attempting to unmount MC partitions; attempt number 6
FTP >> STATUS: Error -- Unable to unmount all MC MTD partitions; CPLD code load failure.
The user name or password is not correct. To fix enter correct authentication for this IP Address in setup page"

The final result is that this "CPLD" component left unupdated on one controller, it updated later when I set "Partner Firmware Update is enabled" through web interface of P2000....