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02-10-2019 07:33 AM
02-10-2019 07:33 AM
UUID and Serial number issue
I have a DL380 G9 that displays the UUID as all zeros and no Serial number at all. It used to have a serial number displaying fine in iLO. How would I resolve this?
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02-12-2019 05:56 PM
02-12-2019 05:56 PM
Re: UUID and Serial number issue
Hi Yaro ,
Please help with the below queries
1. Please let know if you have replaced the serial number recently ?
2. Is the Serial number updated in the BIOS
Regards
Ronny
I am an HPE employee

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02-13-2019 12:45 AM
02-13-2019 12:45 AM
Re: UUID and Serial number issue
No, I've not changed the serial number. BIOS doesn't display it either.
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02-13-2019 04:09 AM
02-13-2019 04:09 AM
Re: UUID and Serial number issue
Hello yaro137,
If you have physical access to the server, then you can find the serial number on the service tag. It is located in the front side of the server, check this link: HPE ProLiant DL380 Gen9 Server QuickSpecs to locate it.
Then from UEFI (F9 during POST) follow the below steps in order to enter again the serial number and the product ID:
From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Advanced System ROM Options > Serial Number
From the System Utilities screen, select System Configuration > BIOS/Platform Configuration (RBSU) > Advanced Options > Advanced System ROM Options > Product ID
M_icha
I'm an HPE EmployeeLearn how to contact HPE Support
https://support.hpe.com/help/en/Content/productSupport/supportCaseManager.html
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02-13-2019 11:22 PM
02-13-2019 11:22 PM
Re: UUID and Serial number issue
Hi yaro137 ,
The serial number should be displayed in the BIOS , only then can the ILO capture this detail in its web console
Please follow the above path and update the serial number in the BIOS
If you feel this was helpful please click the KUDOS! Thumbs below!
Regards
Ronny
I am an HPE employee

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