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HP ProLiant MicroServer Gen10 Plus Memory Compatibility

 
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carotenefox
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HP ProLiant MicroServer Gen10 Plus Memory Compatibility

I am building a VMWare ESXi home lab and I ordered a HPE PROLIANT MICROSERVER GEN10 PLUS XEON E-2224 - 3.4 GHZ 16GB from https://www.laptopsdirect.co.uk.  Bundled in was an upgrade for £138.97 for HPE SmartMemory 16GB DDR4 2666MHz DIMM Memory.  However I get a message when I install the DIMM it tells me that it is incompatible memory.  I took the existing 16Gb module out and booted it just with the single module and it still told me it was incompatible.  

This was marketed by the vendor as a "Recommended Accessory" and now they are refusing to honour my consumer rights in the UK to return this.  See this picture

 

Here is a picture of both of the memory modules - the one that came with the machine (PC4-2666V-EE1-11) and the one that I ordered (PC4-2666v-RE2-12).

What is the problem with this memory and how do I figure out what is compatible?  If this is not a compatible module I need to know why so I can go back and argue that I should be entitled to a refund or a replacement for a compatible part. 

2 REPLIES 2
StorageMike
HPE Pro
Solution

Re: HP ProLiant MicroServer Gen10 Plus Memory Compatibility

Hi

Supported memory is listed here. https://support.hpe.com/hpesc/public/docDisplay?docLocale=en_US&docId=a00028528en_us

That model isn't on the supported list

I work for HPE

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carotenefox
Visitor

Re: HP ProLiant MicroServer Gen10 Plus Memory Compatibility

Thank you.  Then they are misselling the item by describing it as a recommended accessory.