ProLiant Servers - Netservers

Opening an HP Per-Call Support Ticket

 
CA1312677
New Member

Opening an HP Per-Call Support Ticket

Here's a really dumb question.

I can't figure out what number to call or how to open a per-call s/w support call. We're trying to do what should be a really simple migration of a Windows 2000 Server from a DL-360 G2 to a new DL-380 G4, but I've now been working on it for more than 3 days.

What's the procedure for using a credit card to open a paid support call?

Thanks in advance.
2 REPLIES 2
Steven Clementi
Honored Contributor

Re: Opening an HP Per-Call Support Ticket

You should be able to call HP and they should be able to give you best effort support without you having to pay anything...


Try the reg entry I posted to your other message first before goign to HP with it. They might refer you right back to here anyway.


You can try 1800-OK COMPAQ. I usually dial it and am told what the new number is. It probably still works. Write the number donw for future reference.


Steven
Steven Clementi
HP Master ASE, Storage, Servers, and Clustering
MCSE (NT 4.0, W2K, W2K3)
VCP (ESX2, Vi3, vSphere4, vSphere5, vSphere 6.x)
RHCE
NPP3 (Nutanix Platform Professional)
CA1312677
New Member

Re: Opening an HP Per-Call Support Ticket

Steven,

Thanks a bunch! Your solution sounds obvious, now that you've presented it and I took a look at the actual entry. I've merged it and am re-imaging the system now, before I fool with it. I'll let you know one way or the other.

Actually, I opened a hardware support ticket on the box, and the engineer who called me back was more than willing to help. He'll be attempting the same process I'm going through in his lab with a DL360 G2 and a DL380 G4. Very pleasant, if somewhat low-key fellow.

Thanks again. I should know in about 45 minutes.