Servers - General

HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

 
Jackally
Visitor

HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Hello, dear support team,

 

I have HP Microserver Gen8 already for 5 years. It works within ESXi that installed on SD card. Unfortunately, a couple of days before I've got an error ILO error (Non-system disk or disk error).

I've tried to format NAND, I've tried to install Intelligent Provisioning with this setup Intelligent Provisioning Recovery Media,

Unfortunately, It still unable to load.

Also, I have tried to do the same like there https://community.hpe.com/t5/servers-general/proliant-microserver-gen8-non-system-disk-error-after-raid/td-p/7097017 (I tried to remove USB drivers, SD card and SATA disks) It didn't help me.

How I can resolve it? How I can identify what exactly happened? Is it possible to troubleshoot?

Kindly waiting for help.

6 REPLIES 6
Torsten.
Acclaimed Contributor

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Please check this:

https://support.hpe.com/hpesc/public/docDisplay?docId=emr_na-a00048622en_us

 


Hope this helps!
Regards
Torsten.

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Jackally
Visitor

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

Hi Torsten,

To be honest, I've already tried it and still have that problem.

That what I have now

My firmware tab

And this is log:

Torsten.
Acclaimed Contributor

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

no pictures visible.

As long as the NAND issue is present, the SD card slot is unusable.

Try all the NAND format steps.

Final solution is a new systemboard.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

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Jackally
Visitor

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

I hope now the pictures will be shown correctly.

So I have formated NAND once again and then tried to restart iLO.

2020-08-07_21h07_43.png

Manual iLO reset:

2020-08-07_21h09_17.png

 

 

 

 

 

 

 

 

 

 

 

 

 

Here is the iLO event log without errors:

2020-08-07_21h11_05.png

I'm trying to push F10 to enter iLO Intelligent Provisioning, and it still gives error:

2020-08-07_21h14_28.png

Here is a firmware tab, just to show actual versions:2020-08-07_21h13_24.png

Am I right that it's something wrong with internal SD card? How I can varify it?

Torsten.
Acclaimed Contributor

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

No more errors on the ILO diagnostics page?
Now reflash Intelligence provisioning.

Hope this helps!
Regards
Torsten.

__________________________________________________
There are only 10 types of people in the world -
those who understand binary, and those who don't.

__________________________________________________
No support by private messages. Please ask the forum!

If you feel this was helpful please click the KUDOS! thumb below!   
Jackally
Visitor

Re: HP Microserver Gen8 Intelligent Provisioning can't load (disk error)

I have tried to flash IP:

2020-08-08_01h29_56.png2020-08-08_01h25_18.png

There are hasn't been any errors on the diagnostic page, and nothing changed after flash Intelligent Provisioning...

I still have "disk error" when trying to run Intelligent Provisioning (F10) or Smart Array (F5).