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12-04-2007 05:58 AM
12-04-2007 05:58 AM
I am using Data Protector Express Single Server Edition (3.10, sp4) to back my server. However, when I backup, Error 5023 "Get/Set Server Info Failure" (The boot track for the host could not be written to Media)appears under "Disaster Recovery". And so, it skips a large amount of files.
I have searched the forums for a solution with no luck, anyone knows what could be the cause and/or solution to this error?
Thanks,
Elad
Solved! Go to Solution.
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12-04-2007 01:40 PM
12-04-2007 01:40 PM
SolutionWe usually see this error if you are running Vista or a x64 OS (either Windows or Linux) because of differences in the boot track and registry.
Version 3.5 SP2 fixes he problem for x64 Windows and Linux but not Vista. BMDR/OBDR is not supported on Vista at this time.
What operating system are you using?
DL
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12-10-2007 11:23 AM
12-10-2007 11:23 AM
Re: Data Protector Express SSE - Disaster Recovery backup error
Thank you for the response,
The operating system is Windows 2003 Small Business server edition. However, it isn't a 64 bit edition but a "normal" 32. is there a possibility it is the same problem as vista?
Elad
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12-10-2007 09:41 PM
12-10-2007 09:41 PM
Re: Data Protector Express SSE - Disaster Recovery backup error
There are some files that can help. Run a backup and after it fails go to the folder /Program Files/HP/Data PRotector Express/log and zip up all the files containing the word "trace" in the name and post it here.
DL
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12-19-2007 07:45 AM
12-19-2007 07:45 AM
Re: Data Protector Express SSE - Disaster Recovery backup error
Here are the files, hoping it will help solve the mystery...
Elad
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12-19-2007 07:54 AM
12-19-2007 07:54 AM
Re: Data Protector Express SSE - Disaster Recovery backup error
Could you email them to ltt.team@hp.com instead?
Add a note that they are for me, Dave Lancaster.
Thanks.
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12-20-2007 04:09 AM
12-20-2007 04:09 AM
Re: Data Protector Express SSE - Disaster Recovery backup error
I've sent the file to the address you've mentioned. Is it still damaged?
Elad
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