Event 770, Foundation Agents

[Steve L.]

Event Type: Warning
Event Source: Foundation Agents
Event Category: Alerter
Event ID: 770
Date: 5/15/2008
Time: 6:06:16 AM
User: N/A
Computer: SRV-02
Description:
The Host Remote Alerter detected an error while attempting to retrieve data from key = CompaqHost\OsPerf\Component\Processor in the registry. The data contains the error code.
Data:
0000: ea 00 00 00 ê...

[KarloChacon]

hi

I would like to know

server model?
OS? windows 2003?

Proliant support version (PSP)? 8.0?

temporally what you can do is go to Control panel - HP management agents and put in disable mode agent "performance monitoring"

regards

[Steve L.]

ProLiant ML350 G4
Windows 2003 SP2
PSP 8.0

Thanks!

[Casha Meyer]

Was there any solution to this?

[christian naylor]

I have the same issue. did anyone resolve this?

[Casha Meyer]

What model of server?
OS type and SP?
What version of agents?
Verion of System Management Hompage?
Have you tried downgrading (or upgrading) the agents?

[christian naylor]

ML370 G4
Running SBS2004
Support Pack Version 8a

[Casha Meyer]

If you open up the SMH and go to Operating System -> Processor, is the processor reporting performance data?

How often does this error occur?

Update to the latest SMH (which was released after PSP 8) and see if problem goes away.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=397634&prodNameId=3288132&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-0ee8400155ae4c2bb066f244b2

[juan quesada]

Hi,

WORKAROUND:The "Performance Monitor" agent can be temporarily inactivated by going to control panel-> HP Management Agents-> highlight the Performance Monitor agent, and move it to the inactive list. When the agent is disabled, you will not recieve information on performance, but will still recieve all other regular agent information (such as alerts and failures, etc.)

[Casha Meyer]

Disabling the performance agent is not a very good workaround.

How often does the error occur and please update to the latest SMH which may solve the issue.

[wassim krouna_1]

Hi,
Normaly the version 7.91 should working fine
Action plan is :
Uninstall the HP insight Management Agents:
-select Start - Settings - Control Panel - Add\Remove Programs
*Select HP Insight Management Agents [Remove]
*Select HP Systems Management Homepage [Remove]
*Select HP Version Control Agent [Remove]
*Select HPInsight Diagnostics [Remove]
*Select HP Array Configuration Utility [Remove]
*Select HP Array Configuration Utility CLI [Remove] .
*Select HP Array Diagnostic Utility [Remove]
*Select HP ProLiant Integrated Management Log Viewer [Remove] .

-Reboot server
-Temporarily disable Anti-Virus and any other programs running in the background
-Install the PSP version 7.91 (Do not use Remote Desktop );login locally to the server and use an Administrator account.
-Save and clear all Windows Event logs, and then reboot

I don't tested the latest PSP 8.10
It should containt the permanet fixe of this issue
http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=15351&prodSeriesId=3454575&prodNameId=3562405&swEnvOID=1005&swLang=8&mode=2&taskId=135&swItem=MTX-09b2f920d5c34f6a85f096fd6b
You can test and let me know for the result

[Casha Meyer]

8.1 doesn't solve this issue. The issue is being investigated and root cause has been identified. There is no ETA as to which PSP will include the fix at this time.

**HP recommends** ignoring the error until we can determine a permanent fix as the error is temporary and resolves its self. The error does not have any affect on the system outside of these messages and can be safely ignored. One or both of these errors are expected (due to the issue) to occur whenever the agents start on a server reboot, when the agents are installed/reinstalled, or any other activity that causes the agents to go through a start-up process.

[Casha Meyer]

Issue will be addressed in PSP 8.2.

[Rancher]

We are currently testing 8.15 on a couple of servers and are still seeing this.

[Casha Meyer]

It will be solved in 8.2. The error corrects itself and there is no problem operating with this problem. If you can't ignor the message for some reason, get a case going and work with an escaltion engineer.

[RLyons1]

Hello - I have a DL585 G2 w/Windows Server 2003 R2 Enterprise w/SP2 (32bit) installed. I'm getting the exact same errors. What is the root cause of this alert - was there an update ever provided. Also, I'm on PSP 8.15A; so as far as I can tell, I've got everything up to date. Any one have any suggestions?

[LeRoy Price]

Does anyone know if this would effect the health status of the server? Like showing a major for the status?

LeRoy