MSL 5026 Barcode reader not detected

[Adrian Mast]

I've just started a new job, they've given me the goal of getting their MSL 5026 running again.

However, at bootup I get the error:

Fault code 0501 (Hard)Barcode reader not detected

The touchscreen gives me the choices of rebooting or "turn on light" but does not respond to anything. A manual reboot brings up the same screen.

I've tried removing the barcode reader physically, but get the same error.

Can anyone help me?

MJ

[Richard Rydström]

Hello Adrian

You need to log a support call to your HP support.