Problem gaining access to VC

[Mark Wittman]

The basic problem is the web interface to the VC modules will not let me log in. It gives an error message stating that it is not the active Virtual Connect Manager.

I've tried everything I could think of like reseating all OA and VC modules, resetting to factory default, trying a bare minimum config with only one VC module and one OA. But the web interface of the VC will not even let me enter credentials. Its all grayed out. Tried both IE and Firefox.

[HEM_2]

Are the VC Ethernet modules in Bay 1 and 2? They need to be.

Is the OA firmware at 1.30? If not you might want to update it.

Try these specific steps and see if it helps:

1) remove all VC ethernet modules

2) reseat one in VC module in Bay 1

3) reset the OA

4) try to access the VC module.