AP 420 Connection Problems with HP DV6000

[Darryl Ferris]

We have over 10 AP420's in use. They are working correctly for all of our wireless devices. XP/2000, Internal & External WiFi. However, we just purchased 4 new DV6000's with Vista (Broadcom Chipset, using latest updates). Using Wireless Config, these laptops will not connect to any of the AP's, ever. Installed Cingular Connection Manager for Aircards and it also can manage WiFi. Enabled it and can now intermittently connect. WAP logs indicate "Four Way Handshake Failure". AP420 using FW 2.2.1, WPA2. Any Assistance appreciated.

[dissatisfied cust]

This is a well documented prob with this series of notebooks and if you do a search on the Internet you'll find lots and lots of unhappy and frustrated people. None of the fixes work and HP tech support is absolutely horrendous. I have wasted hours and hours troubleshooting this issue and dealing with HP's inept tech support to no avail. Replacing the WLAN card and MoBo do not even solve the issue. In addition, there are other well documented issues (Displays going black, continuous beeping noises, not starting, etc) that will most likely crop up over a short period of time from what I've researched. Unfortunately, these notebooks are crap and HP is doing nothing to recall/replace them. Even folks who's notebooks are still under warranty are having huge issues resolving this issue with HP. My warranty expired on my DV6000 a few weeks ago so now I am screwed and stuck with a 13 month old notebook that doesn't work correctly and will most likely have serious additional issues in the near future. I totally regret buying this pc and realize now that I've wasted a lot of money. Along with everyone else who bought this series of notebooks I am extremely dissatisfied with the product and HPâ s lack of support to itâ s customers.