Firmware upgrades

[Ayman Altounji]

When upgrading the firmware for our modems, half of them worked and the other half are stuck in BOOT mode. I can't seem to do anything with these. Please advise. I have tried several times to upgrade them but to no avail..."cannot find the s record" or "error sending a packet" Thanks in advance.

[Ayman Altounji]

You have not provided enough information in your message to determine the nature of the problem or for us to provide an applicable solution. Please contact Microcom product support at this email address.

[Ayman Altounji]

We will need to know which firmware upgrade was attempted (file names involved).

Also the Part Number and Serial Number of the 4 port boards involved.

Being stuck in "Boot Mode" .. does thes mean you see the "Boot Ok" message when sending AT^V command (At shift 6 then V) ?

What was the older version in the 4 port modem?

If you must send email, then send it to microcom-support@compaq.com

Bob E
COMPAQ NA CSC
Microcom Products Support