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Re: HP 1000x wireless problem

 
Jennifer Y
New Member

HP 1000x wireless problem

I bought the laptop Dec 2007 with one year warranty. Just couple weeks ago, my wireless light went amber. I went through online IT and they had instructed me to reinstall driver, reseat wireless card, bios recovery and everything, nothing worked. Took me forever, finally called into HP filed the same complaint, they had asked me to send it for wireless card replacement or checking to see if its the motherboard; fee $298 for wireless card replacement, $398 for fixing other stuff such as motherboard. I refuse to pay the amount because after reading all these complaints, I'm pushing for a recall as well.
First time, HP customer.
1 REPLY 1
danjpalmer
Occasional Advisor

Re: HP 1000x wireless problem

Hi,

I just bought a Pavillion dv7 from the USA and the wireless was working fine. Used it on the plane on the way home, wireless obviously not on, then when i was home it refused to work, it just said disabled or off! I am also using Vista Home Premium.

I followed another guys instructions to let the battery run down a bit then shut the computer down, remove the battery and the power cord for a bout a minute and while it is in this state hold the power button down for about 30 secs (not sure why just did as i was told). Then put the power cord back in but not the battery and start the machine.

The forum i read said that the wireless should now be fixed, but mine wasnt, so i shut down my machine, put the battery back in and booted again. Upon reboot I was asked to boot normally or in safe mode, so i spontaneously chose safe mode which i dont normally do. As it was in safe mode not all drivers are loaded but the wireless button went blue and indicated it was enabled!! :) even though i couldnt connect. So i rebooted in normal mode and the wireless continued to work and connected :) :).....

so they key i think is booting in safe mode, turning the wireless on, then rebooting normally.

let me know if this helps...