J9001A Wireless Module

[Tony Flannery]

I was wondering if anyone has experience of the new J9001A wireless module. I have been struggling with this device for several months now and am beginning to wonder is the device faulty or is there something wrong with my configuration. Basically, it seems to work fine at first, but then suddenly starts throwing up redirect errors when using web authentication.

At the moment, we are redirecting to a login page on our internal web server, but the user is not redirected automatically. They have to type in the name of the redirect url, otherwise they get an error page. It seems the wireless station cannot see the wireless module for redirecting, even though the ip address is in the allowed list.

I would be interested to know if anyone is using the J9001A in web authentication mode successfully.

Tony.

[pedrosousa]

Hello
I also have the J9001A wireless module, and I have exacly the same problem.
When the user type an URL, it jumps for the authentication page, but after a few minutes stars to get and error page. In the logs I can see:
"%PM-1-PROCMAXRSTRT: Process "redirectd" reached its maximum number of allowed restarts".

Thats not a big help, but at least you are not alone :).

Pedro.

[Tony Flannery]

Thanks Pedro,

Did you contact HP support regarding your problem ?

Tony

[Matt Hobbs]

Tony, definitely contact HP regarding this one as I believe you've run into a bug. I'm fairly certain there isn't a current fix to this issue, however with your assistance it should speed the resolution process.

What looks to be happening is one of the processes fails, and as suggested in the previous post, gets to a point where the process will give up and not restart.

A reboot of the module will temporarily fix it.

[Tony Flannery]

Thanks Matt,

I have reported this to HP, they even issued me a new firmware revision as a result. Unfortunately it didn't fix the problem

Tony

[Matt Hobbs]

Hi Tony,

Keep us updated on your progress. I know the issue exists with WS.01.05, were you given that or a newer non-web released version? Make sure to update HP with your progress and get the call escalated if necessary.

If there is anything that comes to your mind on how to trigger this, that would be the most beneficial. I'm wondering if it's users that sit on the login page and never login, or too many unsuccessful logins? Just wild guesses but anything you can think of could be of great assistance.

Matt

[Tony Flannery]

Hi Matt,

I currently have version 1.06. I don't know for sure what triggers the failure, it happens very soon after the module restarts, and remains like that until the next restart. We don't have a huge number of users at the moment as the service is pretty new. I am waiting on HP to get back to me, and will keep you posted of progress.

Tony

[PedroSousa_1]

Hello,
Currently we have only three users with the web authentication available, for testing, but when I restart the wireless module, the redirection works for only 10..15 minutes. I've tried to failed login intentionally and not fail any login but the same happens.


Tony, is your wireless module in a 5300 switch? Do you have excessive broadcasts on any of is ports?

Pedro.

[Tony Flannery]

Hi Pedro,

Yes, I have the module in a 5308XL switch. Haven't had any broadcast issues for a few weeks. Received notification of new firmware for the 5300 range today. I will put this on later, but I don't expect it to make any difference.

Tony.

[Matt Hobbs]

Would you guys mind attaching your wireless module configurations here? (Remove any senstive info). Maybe we can compare them to see if there are any simularities that may be causing this. Otherwise I'll load up your configs on mine tomorrow and see if I can reproduce it.

[Tony Flannery]

OK Matt,

File uploaded.

Tony

[PedroSousa_1]

Here is my configuration.
We have 3 SSID. The SSID1 is a mac-authentication wireless,
the SSID2 is a WPA key wireless and the SSID is the WebAuthentication Wireless.

Pedro

[Matt Hobbs]

Good news, I was able to reproduce this today. I'm not entirely sure how it happened but it happened none the less. I was using my own config, very generic, 2 SSIDs with web-auth enabled - no customisation at all.

Under the web interface, under Troubleshooting, there is a "core snapshot" page there where I expect you'll see a few 'redirectd' files. If you can get these to HP support it should help in getting this resolved faster.

I'm going to keep trying some more to see if I can find the exact trigger.