Using HyperTerminal with 4800G Switch

[MikeIndiaBravo]

Hi,

We have recently purchased a couple of these switches and I am trying to configure them.

I have looked through the documentation and understand that they must be first configured through the console port using HyperTerminal.

I have tried to do this on both switches however with both of them, it seems to boot ok in HyperTerminal but then it just stops and I am unable to do anything. There are no red lights or anything on the switch which would indicate that there is a problem.The HyperTerminal screen goes through a series of dashes and charaters and then just stops with a flashing "pipe". The documentation says to push enter and you should get a prompt however I do not get anything.

I cannot see anything from the documentation to say that there are any prerequisites to this ... ?

Any help will be much appreciated.