MSA 2000 SMU userset requested

[ZK_1]

HI 

i am facing SMU logging problems with MSA 2000 G2 , after logging into SMU the browser shows userset requested and it will not proceed to the Home page of SMU 

there was a controller failure 2 months back and we replaced the controller and partner controller also got upgraded to 

the new firmware from the replaced controller 

Now there is  a Harddisk failure , and i am unable to login tho SMU 

i used CLI and FTP to upgrade the Firmware M113R11-01 which is the last known update from HP 

after Upgrade the partner contoller also got upgraded , i logged in to controller A and i was able to login ,then i got a message to relogin again after that the same  userset requested screen which will not allow me log into the SMU homepage 

# show versions
Controller A Versions
---------------------
Storage Controller CPU Type: Turion MT32 1800MHz
Storage Controller Code Version: M113R11
Memory Controller FPGA Code Version: F300R22
Storage Controller Loader Code Version: 19.009
Management Controller Code Version: W441R48
Management Controller Loader Code Version: 12.015
Expander Controller Code Version: 1117
CPLD Code Version: 8
Hardware Version: 56

Controller B Versions
---------------------
Storage Controller CPU Type: Turion MT32 1800MHz
Storage Controller Code Version: M113R11
Memory Controller FPGA Code Version: F300R22
Storage Controller Loader Code Version: 19.009
Management Controller Code Version: W441R48
Management Controller Loader Code Version: 12.015
Expander Controller Code Version: 1117
CPLD Code Version: 8
Hardware Version: 56
Press any key to continue (Q to quit)

Any suggestions 

[hvhari]

This could be a HW issue. Was this reported to HP Support to log a support case id?

[zied_chelbi]

i have now the same issue on two msa fc 2000 g2 . 

please update if you have founded the solution . i think it's a mismatch with the new frm provided in the new ctrl but i'm not sure . we are working on it . thks in advance