72GB Drives

[john_347]

Hi all,

Has anyone had problems with 72GB drives.

We know about the problem with invalid reads on disks produced tween April & Sept 2003. We've run the software hdserial.exe and come up clean every time, but we still seem to be getting a high proportion of failures on them. Any info gratefully received. Servers are ML530 running w2k & notes, netware.

regards jc

[Munir_1]

You can trying running L&TT if running Novell 5.0 and up and update/flash the firmware, and run the tests.

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?locale=en_US〈=English+%28US%29&pnameOID=72872&prodSeriesId=327382&prodTypeId=12169&basePartNum=COL1977&locBasepartNum=co-16463-1&os=Microsoft+Windows+2000&tech=Diagnostic

[Mike Naime]

While I would not exactly call them "problems", we did have what I thought was an unusually high infant mortality rate in our Enterprise storage systems (EMA style HSG80's) in our SAN that where purchased about 2 years ago. (Cache batteries are due for replacement next month.) Beyond that, with 3000+ spindles, they are not failing any more often than the 18's, 36's, or 146's.

[Phillip Williams_2]

John :

What version of paq are you running? See..
=======
SOFTPAQ NUMBER: sp24997
PART NUMBER:
FILE NAME: sp24997.EXE
TITLE: HDSERIAL.EXE Utility

VERSION: 1.02.B.1

LANGUAGE: English

CATEGORY:

DIVISIONS:

PRODUCTS AFFECTED: ProLiant 1600, ProLiant 1850R, ProLiant 2500, ProLiant 3000, ProLiant 5500, ProLiant 6400R, ProLiant 6500, ProLiant 800, ProLiant 8000, ProLiant 8500, ProLiant BL p-Class (BL20p G2 Server Blade, BL40p Server Blade), ProLiant CL1850, ProLiant CL380, ProLiant DL320, ProLiant DL320 G2, ProLiant DL360, ProLiant DL360 G2, ProLiant DL360 G3, ProLiant DL380, ProLiant DL380 G2, ProLiant DL380 G2 Packaged Cluster, ProLiant DL380 G3, ProLiant DL380 G3 Packaged Cluster, ProLiant DL560, ProLiant DL580, ProLiant DL580 G2, ProLiant DL740, ProLiant DL760, ProLiant DL760 G2, ProLiant ML310, ProLiant ML330, ProLiant ML350, ProLiant ML350 G2, ProLiant ML350 G3, ProLiant ML370, ProLiant ML370 G2, ProLiant ML370 G3, ProLiant ML530, ProLiant ML530 G2, ProLiant ML570, ProLiant ML570 G2, ProLiant ML750, TaskSmart N-Series (TaskSmart N2400) Disk Storage Enclosures RA 4100 SAN, Disk Storage Enclosures StorageWorks 4200, Disk Storage Enclosures StorageWorks 4300.

OPERATING SYSTEM: Windows, NetWare, Linux

SYSTEM CONFIGURATION: N/A

PREREQUISITE: The workstation should be running Microsoft Windows NT 4.0, Microsoft Windows 2000, or Microsoft Windows Server 2003 and the server should be configured with either the Array Diagnostic Utility (ADU), the Survey Utility for Windows, or HP Insight Manager 7.

Note: HP recommends that the ADU or the Survey Utility be run on the server just prior to launching HDSERIAL.EXE to ensure that the most current system data will be available.


EFFECTIVE DATE: November 3, 2003

ELECTRONIC DISTRIBUTION ALLOWED: Yes

SOFTPAQ UTILITY VERSION:

SUPERCEDES: SP24990


==========

HTH

Phillip

[john_347]

Thank you all for responding.

We are running latest softpaq for HDserial. With regards to failure rate, we primarily use 18 & 36 GB drives, we only have aprox 20-30 72 GB HD, we've replaced at least 6/7 of them.. Seems a high failure rate to me.

regards jc

[Phillip Williams_2]

John:

Hmmmnnn:

Not quite as bad as when I'd had to replace 140%+ of the disks on an IBM Mainframe over 10 years ago: That turned out to be a manufacturing fault. We got could at rebuilding databases....

I think if I was in yours shoes I'd have a firm and direct discussion with my reseller / HP, request clarification & advice AND I'd check over my backup/recovery plans & procedures & see if I can find a copy of the DR plan (filed, of course, not in the office...)

Wishing you god luck...

Phillip