EVA5000 issues

[Mixa Nguyen]

Greeting all,

We have a new EVA5000 with dual controllers. Some users complain that their files are missing on the server. When I looked at the event on the EVA as well as Windows 2003 server. I get this on Windows event:

--HSV Management Element Event--

Time Stamp: 1/25/2006 05:04:09
StorageCell: 5000-1FE1-5204-5CB0 IDSEEVA1
Event Desc: A new storage array has been discovered.
Event Code: 8093


and this on the EVA logs

09:07:00
25-Jan-2006 Yes 8093 IDSSQL1
A new storage array has been discovered.

I spoke with HP tech support and he said it has to do with the HBA driver! Please advise.

Thanks

[Steven Clementi]

Mixa:


Which Multipath software solution are you running?


It is not likely that there is an issue with the EVA, though anything is possible.

The driver on the other hand is potentially a cause for issues. Are you at the latest driver for your HBA? Latest SecurePath version? or MPIO version?


Steven

[AlexZhang]

hi,
if there is no hardware error on the host operation system side, then you should never worry about the EVA...
try to figure out what exactly is missing. is it an entire LUN, or just a few files. is the file system corrupted?

[Mixa Nguyen]

Hi All,

Thank you for your respond. We have HBAnyware Utility Version 2.1a15.

HBA Adapter info:

Model LP952
Emulex LightPulse LP952 2 Gigabit PCI Fibre Channel Adapter
Driver Version
5-5.10A9; HBAAPI v2.2.b, 02-17-05
Firmware 3.93A0

hp mpio basic failover v1.0 for EVA arrays
for Windows
Version 01.00.00

I'm not sure if anything else i miss. I'm new at this stuff.

Thanks