HSG80 controller failure

[Denzo Waruna]

Please help I am in big trouble. I was trying to add a unit and my controller failed. I have attached the text file with the errors. I'm in multibus mode and I keep receiving the following error on the other controller: Received LAST GASP message from other controller, Last Failure Code: 011C0011-
Last Failure Parameters: 00000025

[Andy_Stor]

hi Denzo,

Lot of things going on the controller..
I see a reconstruct happening on D7.
the cache battery life has expired.
ACS version we are running on V86P-10
latest is 8.8 V4.
Could not get much details with the last failure code 02F80103
Were you able to add the unit or still not???

Andy.

[Denzo Waruna]

The unit D7 added, but cant use it. One of the disks which was reconstructing failed and I can't do anything on it. It keeps saying cannot access other controller.

[Andy_Stor]

ok, wat is the LEd status on the other/failed controller. If possible restart the other controller by pressing + hold the big button on the other controller. once it is restarted let see wats the status is...you should have any issues as you are in Mutlibus mode.

Andy

[Denzo Waruna]

I've restarted the controller several times and it keeps freezing. Right now it's from, the green light is continuously on and not flicking.

[Andy_Stor]

if the reset button is Solid green without any other LEd lit up, it means the controller is not able to read the program card. have you checked reseating the program card?? if not you can try that once or otherwise get a replacement card and try to boot the controller.

Andy

[Denzo Waruna]

The Reset button is Solid green and the LEDs 1, 4 and 6 are also on. How do I reset the program card?

[Andy_Stor]

Seems like its the issue with the controller, the LEd status says that Recursive Bugcheck detected and the controller operation is halted. If you have reseated the controller (Physically reseating) then I would suspect the controller. What is that state of the other controller?

Andy

[Denzo Waruna]

The status LED on the other controller is 4.

[Denzo Waruna]

Now I have another problem. If I restart the servers which are connected to the SAN, they are not coming up. I now have a disaster, please help.

[Andy_Stor]

get the CLI cable hooked up on the HSG and check the controller status. I think the server are trying to mount the HSG lun and might be getting frozen. If you are covered in a contract Kindly contact HP Support for Immediate support

Andy.