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Re: Difference between Deny and Cancel for approval request

 
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Ryan2025
Frequent Advisor

‎09-04-2023 11:47 PM

‎09-04-2023 11:47 PM

Difference between Deny and Cancel for approval request

Hello expert,

What is the difference between Deny and Cancel action for approval request?

What will be the use case for that?

Thank you.

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Ryan2025
Frequent Advisor

‎09-06-2023 06:36 AM

‎09-06-2023 06:36 AM

Re: Difference between Deny and Cancel for approval request

Thank you @Ollie_Phillips .

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Ollie-Phillips
HPE Pro

‎09-05-2023 12:22 AM

‎09-05-2023 12:22 AM

Solution

Re: Difference between Deny and Cancel for approval request

An instance subject to an approval request which is cancelled displays as top line. One which has been denied displays as second. The difference is also reflected in the approvals section.

Cancel could be appropriate for when the business need has changed, or the request has been superceded by a new approval request. I imagine it could also be used as a soft deny which may be appropriate in some cultures.

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