VM Essentials Manager Installation Time Out

[garybaird]

Here is a message sent to me by my customer. I need guidance please.

We have been working on the Morpheus infrastructure and have 4 hosts build and are trying to get the Essentials Manager installed. We had success last week with a manager install but the appliance disappeared over the weekend and couldn't find it again on Monday at the same IP. We got as far as creating the cluster in the manager and were about to integrate a Nimble appliance. We re-installed the OS on that iDrac and started from scratch but after 6 attempts on multiple machines we are hitting 99% installed with no web server interaction or services for the manager of any kind. The following image shows the failure we receive at 99% for 20 minutes before the installer times out. Do you have a moment tomorrow to diagnose the problem with us please.

The message they a seeing is: Failed to start VME Manager services: Timed out waiting for Morpheus appliance to start.

[lsantiagos01]

Hello,

When the message "Starting Morpheus Services..." appears on the progress bar, try to access the Appliance URL directly via a web browser. If the browser returns any response (even a message stating the appliance is still loading), the web server is installed and running, despite the installer appearing stuck.

Service initialization failure can occur if the Appliance cannot communicate correctly due to DNS issues. The configured appliance URL must be resolvable via DNS by all cluster hosts, including the PTR record (Reverse DNS). If DNS is not configured or functional, try using the IP address of the VM Essentials Manager in the appliance URL field during installation to bypass resolution failures.

Ensure that essential network ports between the HVM Host and the VM Essentials Manager are not blocked by internal firewalls: Port 443 (TCP): Agent-to-Manager communication. Port 22 (TCP): Host management and configuration.

If the web interface does not start, diagnostic the service status via the Manager appliance console: Check Logs: Use the command morpheus-ctl tail morpheus-ui to monitor the interface startup logs in real-time. If a service hangs during configuration, try restarting the service supervisor with systemctl restart morpheus-runsvdir, then run the reconfigure command.

The log file at /var/log/morpheus/morpheus-ui/current is the most useful tool for identifying the exact error preventing service startup.

The "disappearance" of the appliance over the weekend might be related to the apt-daily-upgrade.service. Verify if Ubuntu's automatic updates are installing kernels or packages that force unplanned reboots. This can cause cluster node recognition mismatches or frequent VM migrations. It is highly recommended to disable automatic updates in these environments.

Santiago