Expansion Shelf Installation Error

[sangbae]

Hi~

I extended ES3 Self to AF-20. The current AF-20 Firmware is 5.0.7.300-644174-opt.

If you select Activate as shown in the picture below, it will not run due to a firmware error.

As far as I know, it seems to be because the AF20 firmware is low.

Is this problem correct?

How far can AF20 firmware update go and how many steps do I have to take in the middle?

And I can't download the firmware from infosight. Where can I download it?

Please reply.

[NCG1]

Hi Sangbae,

Hope you are doing good.

Yes, you are not able to activate the shelf as the array is in old firmware.

Can you please try to download the firmware from the array itself using the below steps:

Login to GUI > Administration > Software > Download.

The latest recommended version is 6.1.2.600 but I believe it will be 2 or 3 hops to get there from the current version.

If you get any error downloading the firmware from GUI, please contact our support team via phone and let them know the serial number. Please find the contact information below:

U.S. and Canada 1-877-364-6253
Spain 900-905446
Netherlands 0-800-020-0730
Belgium 0800-262-76
Sweden 020-791-743
United Kingdom 0-808-134-9962
United Kingdom Local 0330 808 0085

Please let me know if you have any questions or concerns regarding this.

Regards,

Naveen Chandru G 

[sangbae]

Thank you for your reply. This equipment is under contract with HPE. I'll submit it.

[NCG1]

Hi Sangbae,

Thank you for your response. I'll go ahead and close this case.

Have a great day ahead!

Regards,

Naveen Chandru G 

[buzzsubash]

Hello

The error "The SAS expander firmware version of this shelf is not valid" is due to known software bug  (AS-97013  AND AS-46368 ) which is fixed in Nimble OS version 5.2.1.800 and later.

At this stage, please do not update/reboot/failover the array as it may result in reboot loop. (due to bug AS-97012)

We will have to update the ES3 shelf firmware manually. Please do engage our support team referencing the the error message and serial number of the head shelf. 

[sangbae]

thank you  buzzsubash

I have a question.

"At this stage, please do not update/reboot/failover the array as it may result in reboot loop."

Does this step refer to when to proceed with the firmware?

I want to perform firmware work without shutting down the server connected to the storage. Will there be any data loss when doing this?

I got 5.2.1.1100 from HPE. Will updating to that version allow me to activate the expansion shelf?

Please reply.

[buzzsubash]

No, you should not be updating Nimble OS with the shelf attached, it will result in reboot loop of the controller. As mentioned in my previous reply, the error you are seeing is due to a known software bug and it needs to be fixed first. 

Once the shelf issue is fixed, then you may update to 5.2.1.1100.

[sangbae]

I will work on it next week and get back to you.

Thank you for your reply.