Checking for updates result in error

[SH7]

Hello,

I got the following error when I use "check for updates" in settings/updates: "Connect to HPE software depot.-> Check for updates operation failed.

 An internal server error occurred. (CDS_031)

"

.

This results in no updatecontent is downloaded.

Also the appliance shows a "not connected to HPE" in the section "Remote Support". The registration itself went fine, as it has a "registred" status.

Does anybody had a similiar error and a hint what to do?

OV version is 8.60

.

, but had that problem with older versions as well. Support Center token is configured.

Thanks to everybody...

[ChrisLynch]

We just re-released 8.60, with an 8.60.01 version. It addresses the OneView Remote Support connectivity issue. Please update to that release, which you can go to from 8.60.00.

[SH7]

@ChrisLynch Thanks for responding, in fact we did already update to 8.60.01 yesterday, no change ....

[SH7]

@Sunitha_Mod:
Why is this marked as "solved"? I wrote "no change" as "nothing has changed". The problem still exists.

Is there some sort of a list or anything for "CDS_errornumbers" and the corresponding components, so we can at least circle in the problem? Which logfiles in the dump-file to look at?

Thanks everybody...

[DanCernese]

No-- that's explicitely an "internal" error and the code is meant to direct our support engineers to specific pieces of the code.  Please open a support case for "internal" errors.

[ChrisLynch]

As @DanCernese stated, please open a support case and provide the exact details.  I would do this after you verify if there are no networking issues between your appliance and the available Internet connection.  This would include validating any HTTP/HTTPS Proxy and/or Firewall rules that allow HTTPS (443/TCP) outbound to the documented FQDNs (documentation here). 

From my experience, CDS_031 is typically due to connectivity issues preventing the appliance from connecting to the Software Depot backend, usually a Web Proxy configuration needed or incorrectly set.