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Remote Support - differing primary contacts

 
adamcole
Valued Contributor

‎01-16-2019 10:39 AM

‎01-16-2019 10:39 AM

Remote Support - differing primary contacts

Is it possible to have different primary contacts in Remote Support depending on the issue?  We have a tech support desk that we'd like to send all hot swappable hardware failures to and everything else to our level 2 support.  Is that possible?  

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ajav01
HPE Pro

‎01-17-2019 03:43 AM

‎01-17-2019 03:43 AM

Re: Remote Support - differing primary contacts

HI 

you can add other contacts added however default cannot be deleted.

regards

 


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JTodd1
Frequent Advisor

‎01-22-2019 09:51 AM

‎01-22-2019 09:51 AM

Re: Remote Support - differing primary contacts

Hi - You can set a primary and secondary contact for the systems. These can be modified at the server, enclosure or data center levels to meet your needs. 

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