Legacy SimpliVity Support Information

[MikeSeden]

Recently, I have had some legagy support questions come up. I hope this information clarifies on how we handle other vendors hardware for the customer-

Lenovo https://datacentersupport.lenovo.com/us/en/
IBM    https://www.ibm.com/support/home/warranty-lookup
Cisco  call or email tac@cisco.com - may need customer’s CCO username
Dell     https://www.dell.com/support/home/us/en/19/Products/?app=warranty
 
> Call the manufacturer’s support line to open a case.
> HPE can call Dell directly.
> The other manufacturers want to hear directly from the customer.
 
Dell     https://www.dell.com/support/home/us/en/19/Products/?app=warranty

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Lenovo    https://datacentersupport.lenovo.com/us/en/SupportPhoneList
> US: 800-426-7378 / Opt-1/ Opt-3/ Opt-2/
=> Will need the 4-Character Machine Type:
> For Customers where the system is outside the USA:
=> Support Phone List
.==> Data Center Products-Technical Support
.==> Hardware and Software Support
.==> Toll Free: 03705-500-900
.==> Tel: +44 3705 500 900 /??Opt-1??/ Opt-2-DataCenter Cust/Opt-1-Lenovo Server
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IBM    all numbers listed at http://www.ibm.com/planetwide
            US:  +1 800-426-7378
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Cisco or email => tac@cisco.com - May need customer's CCO user-name
> All numbers listed at https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
            US/Canada: +1 800-553-2447
            Problem / SN / Conrract if sw
            Create a proflie
            Cway.cisco.com\sncheck\
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VMware 312-340-2895
Toll Free : 0800-328-1935
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> HPE can call Dell with the typical required customer information. Their support group will work with the customer directly to deliver service.
    a. Manufacturer’s serial number and model of the failed unit
    b. Technical support log (TSR)
    c. Customer contact (name, phone numbers, email) and maybe site contact
    d. Location of equipment for dispatch or shipping address for CSR
    e. Scheduling (SBD, NBD) and customer availability