"unknown" e-mails

[legoman]

Our IMC has started occasionally sending out an e-mail with the subject: Unknown

The body contains only the word: Unknown

I have no idea where to start with debugging this. Any ideas?

[gc_09]

Hi There,

How frequently are you receivig these emails and if you can also post the email here ?

[legoman]

They’re reasonably regular, sometimes a few each day.

The email really does say nothing. The word “unknown” in the subject field
and the body. Nothing else. I only know it’s come from IMC because of the
header.

[gc_09]

Can you please let us know the IMC version ?

And even though it's an email getting generated from IMC, please do mention the email address which comes as send.

[legoman]

Version is 7.4 E0605P06

The e-mail comes from the address I've told IMC to use, which is do-not-reply@<domain>

The header shows that our mail relay received the message from our IMC server. That server isn't running any other services, so it has to be IMC. It's also sent to a group address, which again is what IMC is configured to use.

[gc_09]

Hi !! At this point I suggest you get a case logged with us. We may need to check from configuration and also from the IMC patch version perspective, to find out what is triggering these alerts.