ISEE Interface not Update after Upgrade

[Chad Brindley]

Hi,

HPUX B11.23 on Itanium Servers

After upgrading my ISEE on two servers to version A.03.95.026 on one server I can see a change to ISEE the my computer information is there and there are a few extra features.

However the other server I upgraded it did not update the ISEE interface and no entitlement checks were done by HP etc...? What have I done wrong?

After checking swinstall on both servers I can see one server has more ISEE components than the other;

Working server shows;

ISEEPlatform A.03.95.026 ISEE Platform
ISEE-Java A.01.40.00 RST Java Runtime 1.4

Non working server shows;

ISEEPlatform A.03.95.026 ISEE Platform
ISEE-Chorus A.5.1.390.861 ISEE-Chorus
ISEE-Java A.01.40.00 RST Java Runtime 1.4
ISEE-SysInfo A.01.00.16 ISEE SysInfo
Isee_EmsListener A.11.07.26 ISEE TCP listener for EMS
events

I dont understand...

Chad

Regards,

Chad

[Frank Alden Smith]

Chad,

Check the SD log files located in the /var/adm/sw directory to see if they hold an answer to what went wrong.

Also you can check the last line of the /opt/hpservices/RemoteSupport/config/ISEEConstants.properties file to verify the ISEE version installed.

Bottom line is, you are probably looking at a re-install -- after you fix the initial problem that caused the installation to fail.

Take care,
frank

[Liem Nguyen]

Chad,

Is the non-working also an Itanium Server running 11.23? How about the model numbers?

Send me the 2 motprefs files and I'll take a look.

[Chad Brindley]

Hi Liem,

They are both HP Itaniums servers running B11.23 however the working install is foundation operating edition and the non working is the enterprise operating edition.

Please find attached the two motpref files.

Working = motprefs_covbwdq
Non-Working = motprefs_covbwp

Regards,

Chad

[Chad Brindley]

Think I only attached the motprefs_covbwdq before.

here is the motprefs_covbwp

[Liem Nguyen]

Hi Chad,

Take a look at motprefs, you will find they use different Java version:
JVM_LOC=/opt/hpservices/jre/opt/java1.4/jre/bin/java

You working server seems to use the default Java bundled with ISEE (1.3) and your non-working Server is using the one installed with the OS (1.4).

My recommendation:
1. Make a copy of motprefs just in case.
2. Modify JVM_LOC with a different Java version, you can try the 1.3 version.
3. Stop/start hpservices.
4. Logon to ISEE and check for completion.

Regards,

[Liem Nguyen]

Chad,

btw: The default Java comes with ISEE is under:
JVM_LOC=/opt/hpservices/jre/bin/java

To find out the version:
opt/hpservices/jre/bin/java -version

NOTE: You may have multiple Java versions on your System and one might work.

Hope that helps,

[Chad Brindley]

Hi,

I have done this and unfortunately this did not work.

Chad

[Liem Nguyen]

Chad,

Send me the following:

1. swlist -l product | grep -i isee
2. /opt/hpservices/log/mad.log
3. getconf CPU_CHIP_TYPE
4. /tmp/shminfo | grep -e FREE -e Space
5. /var/adm/sw/swinstall.log

Regards,

[Chad Brindley]

Hi,

Output from swlist -l product | grep -i isee

ISEE A.03.95.026 ISEE
ISEE-Chorus A.5.1.390.861 ISEE-Chorus
ISEE-Java A.01.40.00 RST Java Runtime 1.4
ISEE-SysInfo A.01.00.16 ISEE SysInfo
Isee_EmsListener A.11.07.26 ISEE TCP listener for EMS events

--------------------------------------------

Output from getconf CPU_CHIP_TYPE

520225028

--------------------------------------------

I cannot find shminfo when running the command you suggest.

--------------------------------------------

Please find attached the swinstall.log, swverify.log and the mad.log files in the zip attachment.

Best Regards,

Chad

[Liem Nguyen · Accepted solution]

Chad,

Looks to me, the installation failed:

======= 03/31/06 15:08:48 BST BEGIN swinstall SESSION
(non-interactive) (jobid=covbwp-0022)

* Session started for user "root@covbwp".

* Beginning Selection
* Target connection succeeded for "covbwp:/".
*
"covbwp:/var/depot/ISEEPlatform_A.03.95.026_HP-UX_B.11.22_IA.depot":
Cannot open the logfile on this target or source. Possibly
the media is read-only or there is a permission problem.
Check the daemon logfile and "/var/tmp/swagent.log" on this
host for more information.
ERROR: Could not apply the software selection "Platform"; it is not
available from depot or root
"covbwp:/var/depot/ISEEPlatform_A.03.95.026_HP-UX_B.11.22_IA.depot".

* Software selection failed for
"covbwp:/var/depot/ISEEPlatform_A.03.95.026_HP-UX_B.11.22_IA.depot".

* Source:
/var/depot/ISEEPlatform_A.03.95.026_HP-UX_B.11.22_IA.depot
* Targets: covbwp:/
* Software selections:
+ ISEEPlatform,r=A.03.95.026,a=HP-UX_B.11.22_IA,v=HP
ISEE.CORE,r=A.03.95.026,a=HP-UX_B.11.22_IA,v=HP,fr=B.A.03.95.026,fa=HP-UX_B.11.22_IA
* A "+" indicates an automatic selection due to dependency or
the automatic selection of a patch or reference bundle.
* Selection succeeded.


* Beginning Analysis and Execution
* Session selections have been saved in the file
"/.sw/sessions/swinstall.last".
* The analysis phase succeeded for "covbwp:/".
* The execution phase succeeded for "covbwp:/".
* Analysis and Execution succeeded.


NOTE: More information may be found in the agent logfile using the
command "swjob -a log covbwp-0022 @ covbwp:/".

Please try:

1. swremove ISEEPlatform, then
2. swinstall -s /tmp/ISEExxxxxxxx.depot ISEEPlatform

Regards,

[Chad Brindley]

A Re-install has solved the problem.

Chad

[Chad Brindley]

RESOLBVED - Re-Installed ISEE.