HPE Community
Insight Remote Support
1754360 Members
4705 Online
108813 Solutions
New Discussion

Problem report-Stalled

 
Tuscani_1
Frequent Advisor

‎10-23-2008 04:29 AM

‎10-23-2008 04:29 AM

Problem report-Stalled

We get this error anytime SIM5 tries to call home for a part. Any idea what is going on?
0 Kudos
Reply
1 REPLY 1
PSB_1
New Member

‎10-24-2008 05:44 AM

‎10-24-2008 05:44 AM

Re: Problem report-Stalled

We are currently seeing the same issues. It looks like it started on 10/7/08 for us. There are entries like the following in the ISEE submitProxiedIncident.log
****
20081023_13:45:46 | SubmitIncident | error | OOSDataStore.cxx:602 | GetOOSAttribute: Unexpected Exception
20081023_13:45:46 | SubmitIncident | error | extSubmitProxiedIncident.cxx:146 | The device 00000000864162de00000003000034eb is not enabled.
20081023_13:45:46 | SubmitIncident | fatal | extSubmitProxiedIncident.cxx:204 | ERROR 25 during telemetry generation. Incident not submitted.
****
Trying to research if it could be configuration or firewall related on our side before contacting HP.
0 Kudos
Reply
The opinions expressed above are the personal opinions of the authors, not of Hewlett Packard Enterprise. By using this site, you accept the Terms of Use and Rules of Participation.