Insight Remote Support
1857999 Members
10237 Online
110382 Solutions
New Discussion

Remote Support Collection Verification error

 
ehuang
Super Advisor

Remote Support Collection Verification error

When I launch the web-based HP IRS(standard) interface, it is saying "HP strongly recommends that you use the Installation Advisor toolkit to verify the that all of your device are being correctly monitored." So I did, and the Remote Support Collection Verification tool get one error for one server: "ConnectServer()failed (HRESULT=0x80041064).Collection halted". Wondering who may have come across this kind of issue? This server is actually the IRS server itself. All other managed nodes are collected fine. Many thanks.