Storage access tools missing

[Alice Seeley]

I have a SIM 5.3 install with Insight remote advanced. I monitor 500+ hpux systems and around 20 EVA's. I had a storage admin assigned and they had rights to access:
HP Service San Configuration Collection
HP Service Storage Configuration Collection
Suspend or Resume Contract and Warranty Data Collection
Remote Support Configuration and Services
and when they went in change a collection, all these options were missing from their view. We didn't upgrade anything on the SIM server yet the options were definintely gone.I apologize if this is an insight remote support question but is the SIM toolbox that was the issue.