Disk failed after upgrade NETraid 1M

[remco_10]

Hi all,

I have recently installed Insight Manager 7. Because of signals from IM7 we decided to upgrade all of Netserver LP1000r with latest firmware version for both SCSI adapters (NEtraid 1M)h.01.02 --> h.02.02 and the systemboard 4.06.19 --> 4.06.31.

One of the servers, rebooted and never came back up, because both disks (RAID mirror of 2 disks)had failed on the NetRAID 1M adapter. Before upgrading both disks were fine.

Does anyone knows how to solve this issue? Or should we replace the disks and completly install the server back from scratch?

Any clues.

Remco

[Terri Harris]

1) Check the drive properties for each of the 2 hard drives. Any errors reported? Is the capacity given correct?

2) Force one drive online. This would be the "good" drive if you can distinquish between the 2. Otherwise you will simply pick one of the 2 drives and make it Online.

3) Start a Rebuild on the 2nd drive.

This is the recommended approach to try and resolve this failed RAID array.

[remco_10]

hi Terri,

Thanks for your reply.

1. I'm unable to check the driver properties for both devices in the [Ctrl]+[M] utility.
This is what is shown in the physical drive menu:

CH 0 ID 0 FAIL A00-00 error: Not Responding
CH 0 ID 1 Fail A00-01 error: Not Responding

2. I'm also unable to force a drive online. The following is shown in POST screen when the BIOS of Netraid starts:

Following SCSI ID's not responding Channel-0:0,1

3. Cannot rebuild without access to the drive.

Is there a possibilty to obtain an old version of the firmware, before the upgrade the disks were both working. The Firmware version before upgrade was NETraid (H.01.08 -G.01.02)

Thanks Remco

[Terri Harris]

What was your NetRAID firmware version before the update? Was it H.01.02, or H.01.08?

[remco_10]

Terri,

The old firmware version was H.01.08.


Remco

[Terri Harris]

You can get the NetRAID fw H.01.08 from the following ftp site:

ftp://ftp.hp.com/pub/servers/software/

Files are in alphabetical order. The file you are looking for is:

fw_all_nr_1m2m_h0108.exe

[remco_10]

Terri,

Thanks for your thoughts on this one. But the downgrade of the Firmware did not produced the desired results.

As a result we swapped the disk with new one's and the NetRAID adapter was also swapped with a new one. But now the disks aren't recognized. The new netRAID adapter only recognizes a Processor?

More thoughts, let us know?

Thanks
Remco

[Terri Harris]

If you swap NetRAID cards, you should get a "NVRAM mismatch" during POST (and are forced to go into Ctrl-M (Express Tools). It is important to save the DISK CONFIG (and not the NVRAM config, which is the NetRAID configuration info.
So what happened when you first powered up with the new NetRAID card? What did you do?

[remco_10]

A engineer came over and swapped the board, he started [Ctrl] + [M] utility and cleared the configuration, because we already swapped the disks.

Then we wanted to create a new configuration, but we saw that no disks were recognized at all.

The engineer has left and the server still isn't working. A few minutes ago I haven spoken to the engineer and told me this failure may be the result of a faulty back-plane.

On monday they gonna bring in a new LP1000r netserver!

This is what happened this afternoon.

Remco

[Terri Harris · Accepted solution]

I agree it is the LP1000r backplane (which involves a core box replacement on this server). The way to confirm this is to cable the hard drives to the integrated SCSI. If you do not see any drives during POST (or from the Ctrl-C Symbios SCSI Utility from POST) then it is the backplane.

[remco_10]

Terri,

We did connect the drives to the embedded controller, and indeed we didn't see any drives.

Thanks for your efforts, the backplane will be replaced next week. You earned your 10 points.

enjoy the weekend
remco

[Marino Meloni_1]

For what I remenber, the backplane problem usualy is internittant, if you need to use the server in the week-end, I suggest you to remove power cord for some minuts and try several reboot, I will usualy came back.( at least until backplane replacement)