hpgate causing event viewer stop errors

[Phil Margolies]

I noticed the 3 event viewer stop errors below after the last time I rebooted our Exchange server. This is on an HP NetServer LH 3r.

Time: 6:28:57 AM
Event ID: 22
Source: hpgate

The description for Event ID ( 22 ) in Source ( hpgate ) could not be
found. It contains the following insertion string(s): , hpgate,
.Translated.

*************

Time: 6:28:57 AM
Event ID: 22
Source: hpgate

The description for Event ID ( 22 ) in Source ( hpgate ) could not be
found. It contains the following insertion string(s): , UP MPS 1.4 -
APIC platform, .Translated.

*************

Time: 6:42:39 AM
Event ID: 7026
Source: Service Control Manager

The following boot-start or system-start driver(s) failed to load:
hpgate

*************

I did a search for "hpgate" in the registry and came up with this
location: HKEY_LOCAL_MACHINE\SYSTEM\ControlSet\Enum\Root\LEGACY_HPGATE.
Is there something I can do to resolve this? TIA

-Phil

[Chris Blumenshine]

This is caused by a conflict with HPGATE.SYS and a new MS Security patch. I have attached the new driver that will resolve this issue. Simply overwrite the file in the %systemroot%\winnt\system32\drivers folder, then reboot.

[Phil Margolies]

Chris,
Could you post that attachment again or give me a link where I can download it? I keep getting this:

The URL you requested, /cm/components/FileAttachment/0,,0x955a039599eed5118ff40090279cd0f9,00.sys , does not exist or is not retrievable at this HP IT Resource Center Web site.

Thanks.

[Chris Blumenshine · Accepted solution]

Here it is again. If it doesn't work this time, I'll email it to you if you post your email address. If not, call tech support at 970-635-1000 and ask for it. No link availble on the web for this patch as of yet.

Chris

[Phil Margolies]

Chris, thanks for the offer. Please email the file to

phil.margolies@tenethealth.com

-Phil

[Marco Hogeveen]

This fix is now available at:
http://www.hp.com/toptools/techsupport/patches.html

Marco.

[StrongWilled]

Hi Chris, and Phil,

I'm experiencing the same problems. Could you please send me the updated HPGate.sys?

torturedexistence@hotmail.com


Thanks

[Greg Carlson]

StrongWilled..

The link in the above post is still a valid link.. go there to download the fix.

Ciao,
Greg

[tara houser]

could i also receive this patch...
thouser@emailpcaudit.com

[dana neisler]

I followed the link that you posted that was supposed to contain the updated hpgate.sys. I see no mention of this file or issue on that page. Would you please post a better link or email me the file?

Thanks.

[dana neisler]

Sorry, forgot my email address:

dneisler at cpsinsurance.com

[Terri Harris]

This error has been corrected in the HP NetServer TopTool Agents version 5.51 and up (as of 10/21/02, 5.54 is current). The recommended procedure is to uninstall the Agents, then install the latest version from:
http://www.hp.com/toptools/download/server_agents.html

Note: Use the Uninstall menu option from START - PROGRAMS - HP NetServer Agents - Uninstall. Do not use the Control Panel ADD/REMOVE Software.

Questions? Email NetServer support at:

NetSrvTech_Support@hp.com

[Bob Lindemann]

I am having a problem also with the HPGATE.SYS, but I am on a Vectra VLi8, not a server. Just installed a series of Windows updates and Im sure it is due to the same reasons. Obviously, I do not want to install the HP top tools server agents, where can I just get the updated HPGATE.SYS? The event log message I am getting is "The description for Event ID ( 22 ) in Source ( HPGate ) could not be found. It contains the following insertion string(s): , PC Compatible Eisa/Isa HAL, .Translated."
TIA
*BOB*

[John Krogh Martensen]

Have the prob. with VLI8 machines, where can I finf the update ????

[Alan Hitchings]

I need some help on this I'm having ths above stated problem as well, but al the neato links are dead or point pretty much nowhere. Anyone still have the hpgate.sys that could e-mail it to me?

Thanks