Cannot Boot HP-UX 11.11 machine

[Mathan Sankar]

Hello All,

I am using HP-UX 11.11 machine (PA-RISC). I cannot start/boot this macines, Please help me to solve this problem. Herewith I have given the log and other details

===================================
GSP> ps

PS

Power Monitor Status:
Firmware Revision : 9
System Power state: Off Power Switch : On
Temperature : Med OverTemp Selected fan state: Normal

Power supplies | Fan
# State Type | States
-----------------------------------------------------------
0 Normal Type 0 | Normal
1 - - | Failure
2 - - | Normal
3 - - | Normal
4 - - | Normal

GSP Host Name: krishna
GSP> pc

PC

Current Sytem Power State: Off Power Switch State: On
ON - Turn the power On
OFF - Turn the power Off

Enter your choice (ON/OFF) or [Q] to quit: on
on

Enter delay (in minutes 0-6000) to power On (CR for no delay):

System will be powered On in 0 minutes.
Confirm? (Y/[N]): y
y

The system did not respond to the Power-On command.
Turn the system power switch Off and On again to reset the system.


GSP Host Name: krishna
GSP>
GSP> sl

SL

Select Chassis Code Buffer to be displayed:
Incoming, Activity, Error, Current boot or Last boot? (I/A/E/C/L) c
c

Set up filter options on this buffer? (Y/[N]) n
n

The first entry is the most recent Chassis Code
Type + CR and CR to go up (back in time),
Type - CR and CR to go down (forward in time),
Type Q/q CR to quit.


Log Entry # 0 :
SYSTEM NAME: krishna
DATE: 08/26/2004 TIME: 10:20:16
ALERT LEVEL: 14 = Fatal power or environmental problem prevents operation

SOURCE: 6 = platform
SOURCE DETAIL: 3 = cabinet fan SOURCE ID: FF
PROBLEM DETAIL: 6 = insufficient # of fans

CALLER ACTIVITY: 3 = power on/off STATUS: F
CALLER SUBACTIVITY: 00 = unspecified
REPORTING ENTITY TYPE: 2 = power monitor REPORTING ENTITY ID: 00

0x002000E663FF300F 00000000 00000000 type 0 = Data Field Unused
0x582008E663FF300F 00006807 1A0A1410 type 11 = Timestamp 08/26/2004 10:20:16
Type CR for next entry, Q CR to quit.

===================================

Thanks,
Mathan

[Pete Randall]

Mathan,

From the messages in your logs, it would seem that you're having problems with the fans.
" Fatal power or environmental problem "
" PROBLEM DETAIL: 6 = insufficient # of fans
prevents operation "

You need to get the fan(s) replaced or repaired in order for the machine to start up.

Pete

[Carlo Corthouts]

Hello Mathan,

One fan that goes into failure is not such a problem, the others should be able to cool your system sufficiently enough to keep your system running.

Maybe you can check what model of server you are using? Check with 'model'.
If you have an A-class, I do recall from working in HP support that there was an issue with the CPU fan that went into less spins when the system was adequately cooled but did not increase the spins of the fan when the CPU gets hotter.

How is the cooling of the area the system is in? This could also have an influence on the cooling of the system.

Anyhow a HW call to the response center is in order to have the failing fan replaced.

Regards,

Carlo

[Kent Ostby]

In the long term, you also may to install the latest 11.11 patch for the diagnostics since there are a couple of rare cases where you can get some false reads on the diags.

The latest and greatest is:

PHSS_28616

[David Child_1]

Mathan,

You need to get that fan replaced. I don't know what model server this is so I can't give details. Depending on model, configurations, etc. a server can loose a fan and keep running, but if the system is powered down you won't be able to start it up again without getting that fan replaced.

This is indicated by "insufficient # of fans" in the error messages.

David