Command "/usr/sbin/mk_kernel" error

[V.P]

Hi Admins,

OS: HPUX 11.23
Patch: FEATURE11i_B.11.23.0909.080.depot

I was installing the patch ‘FEATURE11i_B.11.23.0909.080.depot’, during the preview mode there was no errors shown. But while installing I am getting the below error.
----------------------------------------------
* Installing fileset "PHKL_36751.CORE2-KRN,r=1.0" (1 of 22)
* Building a new kernel for configuration 'import.config'...
ld: Unsatisfied symbol "CPUThreadControl" in file /usr/conf/lib/libsvc-pd
ld: Unsatisfied protected symbol "sw_callback" in file "/usr/conf/lib/lib
ld: Unsatisfied protected symbol "sw_callback" in file "/usr/conf/lib/lib
3 errors.
ERROR: The kernel build did not succeed: ld: exit 1
The arguments that were supplied to the linker are the linker
ERROR: The command "/usr/sbin/mk_kernel", which is used to rebuild
the kernel, has failed. Because kernel-related filesets were
installed, this command must be executed by "swinstall",
without failures, before the load can continue. Check the
above output for details about the failure.
----------------------------------------------

Can any one help me?

Thanks in advance.

Regards,
V.P

[Michael Steele_2]

Hi

a) did you get all the dependencies?

b) swverify / check_patches / cleanup the box

[Patrick Wallek]

Patch PHKL_36751 depends on PHCO_38717, PHKL_31500 and PHKL_36244.

It appears that the FEATURE11i_B.11.23.0909.080.depot is missing the PHCO_38717 patch, which is probably causing your error.

The list of patches included in the FEATURE11i bundle is here:
http://www11.itrc.hp.com/service/patch/hpuxPatchBundlePage.do?BC=main|releaseIndexPage|releasePage{0912-11.23}|&bundleId=FEATURE11i:B.11.23.0909.080

I would do 1 of the following:

1) Contact HP about this and get them to fix the bundle

2) Install the ENTIRE support pack for 11.23 which includes BUNDLE11i(B.11.23.0409.3), HWEnable11i(B.11.23.0712.070), FEATURE11i(B.11.23.0909.080), and QPK1123(B.11.23.0912.082). The PHCO_38717 appears to be included in the QPK1123 bundle.

3) Download PHCO_38717 and create a custom FEATURE11i bundle that includes that patch.
http://www11.itrc.hp.com/service/patch/patchDetail.do?patchid=PHCO_38717&sel={hpux:11.23,}&BC=main|search|