Depot Software Install

[Karthik Narayanan_4]

Hi all,
I have installed HP-MC/ServiceGuard (B3935DA) on my cluster Node(version 11.09). Now, I have a CD which has the later verson(11.13).
I put the CD and using 'swinstall' tried to install the s/w from the CD.
But, when I click on 'Install s/w from depot', some bundles including B3935DA dont show up at all. But when I click 'View Software depot', it DOES show me that this bundle is present on the CD.
Also, I know that this s/w is license protected, so I also entered my customer id and codeword; still it doesnt seem to show up on the install s/w menu.

Pls, help me to install the software.

Thanks & Regards
Karthik Narayanan.

[Ted Ellis_2]

sorry if this shows 2 times.. I keep getting bounced when I change pages:

did you update your codeword with the new software? You old ones will not work... go to if you need to request an update:

http://licensing.hp.com/en/license.slm?action=lruxShowUsbOfflineForm

Ted

[A. Clay Stephenson]

You can't use an old keyword on a different part no. CD. You will need to request a new keyword supplying your original order no. and the new CD part number.

[Karthik Narayanan_4]

Hi,
In the menu for 'install s/w depot' , there is an option to add 'NEW customer id and codeword'. I added the id and codeword that came with the CD.
Till then, I used to get error messages that the s/w was not loaded. Then, after I entered the id and codeword, it worked but still I didnt get many bundles.

Thanks & Regards
Karthik Narayanan.

[Ted Ellis_2]

try the command line:

swinstall -s /cdrom (or patch to cdrom mount point)

then enter the code word and customer id and see if you get what you want,,,,

[Karthik Narayanan_4]

Hi,
The 'swinstall -s ' option doesnt seem to solve the problem. I did enter my custid and code word for the partno.
Still, I dont get the bundles.

Thanks
Karthik

[Ted Ellis_2]

you may want to contact support and confirm what you should see when you install an upgrade from this cdrom... what you see on the swinstall interface may not be a match to the listing on the cdrom....

[James R. Ferguson]

Hi:

If you are running the GUI variant of 'swinstall', toggle to true 'reinstall' and 'reinstall_filesets' from the 'options' tab.

If you are running the 'swinstall' in command line mode, do:

# swinstall -x reinstall=true -x reinstall_filesets=true ...

Regards!

...JRF...

[Anil C. Sedha]

JRF,

I think you have a good point there. But don't you feel that he is updating and not reinstalling the product.

I believe then he would not have to specify the reinstall option. However, i am not sure on this, can u pls justify.


Regards,'
Anil