different error messages

[A Pandey]

one of our disks on path:

0/5/0/0.8.0 is giving "information failed" on the stm tool.

however i don't get "verified failed" or "excercise fail" and neither do i get any errors with ioscan -fnC disk?

what could be going on?

thanks,

ap.

[Mel Burslan]

There may be a firmware mismatch. Check with your friendly HP hardware support person.

[A Pandey]

actually i did some more checking up:

last week 1/12/0/0.8.0 failed and an hp h/w support did a replacement.

1/12/0/0.8.0 under vg02 had lvol3, lvol5 and lvol6

i noticed that 1/5/0/0.8.0 is the mirror for the 1/12/0/0.8.0

could there be a synch issue?

thanks,

ap.

[Eric Antunes]

Hi,

What are your OS and STM versions?

Best Regards,

Eric Antunes

[A Pandey]

hpux B.11.00

stm: A.25.00
ems: A.03.20

[Eric Antunes]

Hi,

A.25.0 is old (I'm on A.44.0...). May be an upgrade will solve...

Best Regards,

Eric Antunes

[Andrew Merritt_2]

Yes, you definitely need to upgrade to a recent version; the last version for 11.00 was A.44.00. You should then install PHSS_32921 on top of that.

You can get A.44.00 from http://h20293.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=B6191AAE

If you still see the problem, look in the Activity and Failure logs for the disk info tool in STM to see if there are any clues there as to why the tool failed, but the upgrade is the first thing to do.

Andrew