Failure to add patch - Error Message:The controller phase is out of synchronization.

[Wesley G. Guzek]

On a HP K580 running HP-UX 11.11, failed to add secuity patches. Swinstall gave this error message during the Analyzation Process:

Internal error. The controller phase is out of synchronization.
Current phase is 2 and the new phase is 2. This error ocurred on
function "SMC_ChangePhase, source file "smc_change.c", line
1557. Please give this information to your Hewlett-Packard support contact..

You should exit the user interface immediately. Proceed at your own
risk!

Do I have a Hardware issue?

Thanks,

Wes

[Steven E. Protter]

I'd say you have a hardware issue and should contact HP.

Its pretty rare that they actually give you a message that says you must call support.

There may be a patch, but HP may need some data to sell you precisely what patch you need.

SEP

[Dave Unverhau_1]

Wes,

This problem can also be caused by corruption of the IPD (Installed Products Database). Have you tried to reduce the size of /var lately, maybe by manually removing any files under /var/adm/sw?

Try running the check_patches utility (hopefully you have it) and see what it reports. Maybe you could post the report or the output from the swlist command.

Best Regards,

Dave