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12-01-2003 06:16 AM
12-01-2003 06:16 AM
Help with Crashes
Two questions:
1. We have a J6700 running 11.11 which has been experiencing crashes every few hours. Attached is the /etc/shutdownlog file. Does the pattern point to a hardware error? I am running q4 on the crash file as I write this so that should give me some info.
2. I am also trying to figure out what patch bundles to apply to the machine, in hopes that this is a software error (the machine has been experiencing heavy loads lately, so maybe that's a factor). Does anybody know what the hardware enablement and the GOLDBASE/GOLDAPPS patch bundles are for? Are they necessary?
Thanks in advance.
Vasu
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12-01-2003 06:19 AM
12-01-2003 06:19 AM
Re: Help with Crashes
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12-01-2003 06:24 AM
12-01-2003 06:24 AM
Re: Help with Crashes
http://software.hp.com/SUPPORT_PLUS/qpk.html
You can read more about these defect updaters at above page.
Kind regards,
Robert-Jan
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12-01-2003 06:26 AM
12-01-2003 06:26 AM
Re: Help with Crashes
I think installing these latest bundles and the latest pacthes will resolve your issue.
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12-01-2003 06:28 AM
12-01-2003 06:28 AM
Re: Help with Crashes
It could also be due to a faulty code , which could be corrupting the memory . In that case you might need to patch the system . Send the q4 analysis results to HP immediately and they would know exactly what happened .
2. GOLDBASE patches are software patches for the base operating system like core os , lvm etc.
GOLDAPPS patches are for other applications like MCSG etc .
3. Hardware enablement patches are obviously patches for the hardware .
YOu should have a combination of these patches installed periodiaclly after careful review .
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12-01-2003 06:46 AM
12-01-2003 06:46 AM
Re: Help with Crashes
some of the other lines in the shutdown log don't necessarily imply a hardware error?
2. q4 has been hanging at the "Run Analyze AU" command for a long time now -- still waiting.
3. When I run stm on a different, good machine here, I see a LOT of single-bit errors in memory, so it seems to me that that may not indicate a serious problem. The machine with the problem is at a remote location and I need to ask someone to run stm on it and send me the results.
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12-01-2003 06:57 AM
12-01-2003 06:57 AM
Re: Help with Crashes
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12-01-2003 07:07 AM
12-01-2003 07:07 AM
Re: Help with Crashes
Install The Gold Base, HWE and Bundle Patch sets if not installed.
Install the September 2003 Patch set(I'm a little queasy about December 2003 right now).
Then see if you get crashes.
It is also a good idea to send your q4 output to HP. They are really good an analyzing the output and figuring out if you are missing a specific patch.
SEP
Owner of ISN Corporation
http://isnamerica.com
http://hpuxconsulting.com
Sponsor: http://hpux.ws
Twitter: http://twitter.com/hpuxlinux
Founder http://newdatacloud.com
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12-02-2003 06:20 AM
12-02-2003 06:20 AM
Re: Help with Crashes
Vasu
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12-02-2003 07:02 AM
12-02-2003 07:02 AM
Re: Help with Crashes
Vasu
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12-02-2003 07:36 PM
12-02-2003 07:36 PM
Re: Help with Crashes
I would suggest you get these crashes analysed by your local HP Response Centre