HP LPQ500 printing

[Martin Wells]

We have a HP LPQ500 printer that we can no longer print to or ping. This has been working fine until someone powered it on and off the other day. The printer looks ok and all network connections have been checked and they also look ok.

I don't know if it may have lost its ipaddress but i don't know how to check or put if back?

[RAC_1]

How the printer was set up?? Jetdirect???

Can you ping from hp-ux?? Ping from any other box??, telnet to printer ip address and check all settings. The printer needs to be accessible form hp-ux to check anything from hp-ux side.

Anil

[Martin Wells]

i can't do anything from a hp-ux side. i can't ping, telnet from and of the servers.

it was configured using hppi and it does have a jet direct box??

[Steve Steel]

Hi


I would expect this to be a serial printer unless attached to a network printer box


If a printer box then turn off the printer
turn off the box . restart the box restart the printer and then see if a dhcp message is in the syslog of the dedicated printer server


If you know the card mac address you could try a linkloop connection test


Steve Steel

[RAC_1]

Can't comment further. Can you physically check the printer???? Is it powered on?? any visaual indications about problem??

Anil

[Martin Wells]

The printer is not connected to a print server. i have looked at it and ran test prints from the machine itself and it all looks fine.

I can only think it has lost its ipaddress. its so old no one knows anything about it!