HP-UX: sam problem

[guaggia]

I have a system with hp-ux 11.11 and when I try to use sam from root user, I receive the following error message :

UNEXPECTED EXIT: process LANG=C LC_ALL=C /usr/sam/lbin/samx -C -p 9629 -s users usr/sam/lib//ug.ui exited with a non-zero exit status. Sorry, you must have superuser (root) privilege to enter this program.

what is the problem ?

thanks in advance.

[Bharat Katkar]

hi,
SAM can only be used by superuser i.e. root. in order to make SAM accessible to other user you have run SAM in SAMbuilder mode.

see man sam.

Regards,

[guaggia]

I received the error message with root user.

[Sanjay Kumar Suri]

Check if you have to apply some patchs to overcome this problem.

sks

[Robert-Jan Goossens]

Hi,

could you run,

# swlist -l patch -a state | grep -i sam

Regards,
Robert-Jan

[guaggia]

hi all
thanks you to everybody for your help, but I try to start directly the following command :

/usr/sam/lbin/samx -C -p 10056 -s users /usr/sam/lib/%L/ug.ui

and works correctly.

do you have an idea ?

[V. Nyga]

Hi,

anything in /var/sam/log/samlog?

Volkmar

[guaggia]

this is the output of the samlog file :

@!@129@1087472025@0
Thu Jun 17 13:33:45 2004 Entering SAM area "System Administration Manager (HR
00D380)".
@!@8@1087472025@0
Entering Task Manager with task FAL_IS_MUL_SAMS.
@!@4@1087472025@0
Checking for Multiple SAMs Running on System.
@!@4@1087472025@0
Looking for SAM lock files in the directory "/var/sam/lock".
@!@8@1087472025@0
Exiting Task Manager with task FAL_IS_MUL_SAMS.
@!@8@1087472025@0
Entering Task Manager with task FAL_CHECK_FOR_INSTALL.
@!@4@1087472025@0
Checking SAM installation state.
@!@8@1087472025@0
Entering Task Manager with task FAL_GET_WHAT_STRING.
@!@4@1087472025@0
Retrieving revision information from the file /usr/sam/lib/C/sam.ui.
@!@4@1087472025@0
Executing the following command:\C/usr/bin/what -s /usr/sam/lib/C/sam.ui\C
@!@4@1087472025@0
Command completed with exit status 0.
@!@8@1087472025@0
Exiting Task Manager with task FAL_GET_WHAT_STRING.
@!@4@1087472025@0
Successfully retrieved initial installed state for SAM.
@!@8@1087472025@0
Exiting Task Manager with task FAL_CHECK_FOR_INSTALL.
@!@4@1087472026@0
Looking for SAM *.cb files in directory "/opt/perf/help/gp/C/".
@!@4@1087472026@0
Looking for SAM *.ou files in directory "/opt/perf/help/gp/C/".
@!@4@1087472026@0
Looking for SAM *.cb files in directory "/opt/resmon/bin/C/".
@!@4@1087472026@0
Looking for SAM *.ou files in directory "/opt/resmon/bin/C/".
@!@4@1087472026@0
Looking for SAM *.cb files in directory "/usr/lib/X11/Xserver/misc/sam/C/".
@!@4@1087472026@0
Looking for SAM *.ou files in directory "/usr/lib/X11/Xserver/misc/sam/C/".
@!@4@1087472026@0
Looking for SAM *.cb files in directory "/usr/sam/lib/C/".
@!@4@1087472026@0
Looking for SAM *.ou files in directory "/usr/sam/lib/C/".
@!@8@1087472026@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472026@0
Executing the pre-condition command for \"Groups\" to determine if it should
be listed in SAM's list of areas.
@!@4@1087472026@0
Executing the following command:\C/usr/sam/lbin/ug_area_vis\C
@!@4@1087472026@0
Command completed with exit status 0.
@!@8@1087472026@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@8@1087472026@0
Pre-condition command for "Groups" succeeded.
@!@4@1087472026@0
Pre-condition failure: the file "/var/sam/ug_subareas/local_groups" does not
exist. The area "Local Groups" will not be listed in SAM.
@!@4@1087472026@0
Pre-condition failure: the file "/var/sam/ug_subareas/nisp_groups" does not e
xist. The area "NIS+ Groups" will not be listed in SAM.
@!@8@1087472026@0
The file or executable "/var/sam/ug_subareas/users" exists.
@!@4@1087472026@0
Pre-condition failure: the file "/var/sam/ug_subareas/local_users" does not e
xist. The area "Local Users" will not be listed in SAM.
@!@4@1087472026@0
Pre-condition failure: the file "/var/sam/ug_subareas/nis_users" does not exi
st. The area "NIS Users" will not be listed in SAM.
@!@4@1087472026@0
Pre-condition failure: the file "/var/sam/ug_subareas/nisp_users" does not ex
ist. The area "NIS+ Users" will not be listed in SAM.
@!@8@1087472026@0
The file or executable "/usr/sbin/audsys" exists.
@!@8@1087472026@0
The file or executable "/usr/sbin/audsys" exists.
@!@8@1087472026@0
The file or executable "/var/sam/ug_subareas/users" exists.
@!@4@1087472026@0
Pre-condition failure: the file "/var/sam/ug_subareas/local_users" does not e
xist. The area "Audited Local Users" will not be listed in SAM.
@!@4@1087472026@0
Pre-condition failure: the file "/var/sam/ug_subareas/nisp_users" does not ex
ist. The area "Audited NIS+ Users" will not be listed in SAM.
@!@8@1087472026@0
The file or executable "/usr/sbin/audsys" exists.
@!@4@1087472026@0
Pre-condition failure: the file "/var/sam/.enable_diskless" does not exist.
The area "NFS Cluster Configuration" will not be listed in SAM.
@!@8@1087472026@0
The file or executable "/sbin/lvmrc" exists.
@!@8@1087472026@0
The file or executable "/sbin/lvmrc" exists.
@!@8@1087472026@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472026@0
Executing the pre-condition command for \"NIS Hosts Map\" to determine if it
should be listed in SAM's list of areas.
@!@4@1087472026@0
Executing the following command:\C/usr/bin/ypcat hosts > /dev/null\C
@!@4@1087472026@0
Command completed with exit status 1.
@!@8@1087472026@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472026@0
Pre-condition failure: the command for the area "NIS Hosts Map" returned non-
zero. This area will not be listed in SAM.
@!@8@1087472026@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472026@0
Executing the pre-condition command for \"NIS+ Hosts Table\" to determine if
it should be listed in SAM's list of areas.
@!@4@1087472026@0
Executing the following command:\C/usr/bin/niscat hosts.org_dir > /dev/null\
C
@!@4@1087472026@0
Command completed with exit status 1.
@!@8@1087472026@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472026@0
Pre-condition failure: the command for the area "NIS+ Hosts Table" returned n
on-zero. This area will not be listed in SAM.
@!@8@1087472026@0
The file or executable "/usr/sbin/nfsd" exists.
@!@8@1087472026@0
The file or executable "/usr/sbin/biod" exists.
@!@8@1087472026@0
The file or executable "/usr/sbin/nfsd" exists.
@!@8@1087472026@0
The file or executable "/usr/sbin/biod" exists.
@!@8@1087472026@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472026@0
Executing the pre-condition command for \"NIS Netgroups\" to determine if it
should be listed in SAM's list of areas.
@!@4@1087472026@0
Executing the following command:\C/usr/bin/ypcat netgroup > /dev/null\C
@!@4@1087472027@0
Command completed with exit status 1.
@!@8@1087472027@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472027@0
Pre-condition failure: the command for the area "NIS Netgroups" returned non-
zero. This area will not be listed in SAM.
@!@8@1087472027@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472027@0
Executing the pre-condition command for \"NIS+ Netgroups\" to determine if it
should be listed in SAM's list of areas.
@!@4@1087472027@0
Executing the following command:\C/usr/bin/niscat netgroup.org_dir > /dev/nu
ll\C
@!@4@1087472027@0
Command completed with exit status 1.
@!@8@1087472027@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472027@0
Pre-condition failure: the command for the area "NIS+ Netgroups" returned non
-zero. This area will not be listed in SAM.
@!@4@1087472027@0
Pre-condition failure: the file "/usr/local/news/bin/getlist" does not exist.
The area "Inbound Newsfeeds" will not be listed in SAM.
@!@4@1087472027@0
Pre-condition failure: the file "/usr/local/news/bin/getlist" does not exist.
The area "Outbound Newsfeeds" will not be listed in SAM.
@!@8@1087472027@0
The file or executable "/usr/bin/top" exists.
@!@8@1087472027@0
The file or executable "/usr/bin/ipcs" exists.
@!@8@1087472027@0
The file or executable "/usr/sbin/sar" exists.
@!@8@1087472027@0
The file or executable "/usr/bin/iostat" exists.
@!@8@1087472027@0
The file or executable "/usr/bin/vmstat" exists.
@!@8@1087472027@0
The file or executable "/sbin/lvmrc" exists.
@!@8@1087472027@0
The file or executable "/sbin/lvmrc" exists.
@!@8@1087472027@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472027@0
Executing the pre-condition command for \"Instruments\" to determine if it sh
ould be listed in SAM's list of areas.
@!@4@1087472027@0
Executing the following command:\C/usr/bin/hp9000s800 && ! /usr/bin/hp9000s70
0\C
@!@4@1087472027@0
Command completed with exit status 0.
@!@8@1087472027@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@8@1087472027@0
Pre-condition command for "Instruments" succeeded.
@!@8@1087472027@0
The file or executable "/usr/lbin/ups_mond" exists.
@!@8@1087472027@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472027@0
Executing the pre-condition command for \"Monitor Configuration\" to determin
e if it should be listed in SAM's list of areas.
@!@4@1087472027@0
Executing the following command:\C/usr/bin/test -x /opt/graphics/common/bin/s
etmon\C
@!@4@1087472027@0
Command completed with exit status 0.
@!@8@1087472027@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@8@1087472027@0
Pre-condition command for "Monitor Configuration" succeeded.
@!@8@1087472027@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472027@0
Executing the pre-condition command for \"Print Server Configuration\" to det
ermine if it should be listed in SAM's list of areas.
@!@4@1087472027@0
Executing the following command:\C/usr/bin/test -x /usr/sbin/tpsconfig\C
@!@4@1087472027@0
Command completed with exit status 0.
@!@8@1087472027@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@8@1087472027@0
Pre-condition command for "Print Server Configuration" succeeded.
@!@8@1087472027@0
Entering Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@4@1087472027@0
Executing the pre-condition command for \"Monitor Configuration\" to determin
e if it should be listed in SAM's list of areas.
@!@4@1087472027@0
Executing the following command:\C/usr/bin/test -x /opt/graphics/common/bin/s
etmon\C
@!@4@1087472027@0
Command completed with exit status 0.
@!@8@1087472027@0
Exiting Task Manager with task FAL_EXEC_PRE_CONDITION.
@!@8@1087472027@0
Pre-condition command for "Monitor Configuration" succeeded.
@!@8@1087472036@0
Entering Task Manager with task KC_REGEN_REQD.
@!@2@1087472036@0
Checking to see if kernel regen is required
@!@8@1087472036@0
Exiting Task Manager with task KC_REGEN_REQD.
@!@8@1087472036@0
Entering Task Manager with task KC_CLEANUP_SESSION.
@!@1@1087472036@0
Cleaning up session and lock files
@!@8@1087472036@0
Exiting Task Manager with task KC_CLEANUP_SESSION.
@!@129@1087472036@0
Thu Jun 17 13:33:56 2004 Exiting SAM area "System Administration Manager (HR0
0D380)".

guaggia

[guaggia]

and this is the output of the command :

swlist -l patch -a state | grep -i sam



# PHCO_25870.SAM configured
# PHCO_25870.SAM-HELP configured
# PHSS_26619.DDX-SAM configured
# SystemAdmin.SAM configured
PHCO_25870.SAM configured
# SystemAdmin.SAM-ENG-A-MAN configured
# SystemAdmin.SAM-HELP configured
PHCO_25870.SAM-HELP configured
# SystemAdmin.SAM-JPN-E-MAN configured
# SystemAdmin.SAM-JPN-S-MAN configured
# Xserver.DDX-SAM configured
PHSS_26619.DDX-SAM configured

guaggia

[V. Nyga]

Ok, sorry, I think this is from the successful try. Then we need var/sam/log/samlog.old

V.

[guaggia]

this is the correct file, because I have seen the output while the sam was running, using tail -f command.

guaggia

[V. Nyga]

Hi

your patch has a warning:
http://www4.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.search|&patchid=PHCO_25870&context=hpux:800:11:11


with similar messages as your


V.

[Fabio Ettore]

Ciao guaggia,

I never saw that error before (I mean exactly that error because similar unexpected error I saw a lot of times).

Often the problem is solved by reinstalling the SAM patch (in your instance is PHCO_25870) or the latest SAM patch (it is PHCO_28123).
I would suggest you to install PHCO_28123, it doesn't require a reboot and hasn't dependencies.

Anyway the new part of the error for my eyes is:
Sorry, you must have superuser (root) privilege to enter this program.

Then I ask you:
if you sure that SAM is launched by root?
Do you launch it by an user which 'su' to root?


HTH.

Best regards,
Ettore

[Saeid Ghanei_1]

hi,

Please check if you have another super user in your system. It is recommended not to have more than one super user. You can check it in yout /etc/passwd and check the ids if someone has id 0.

Do you have a secured system (changed to secued mode)?

Regards
Saeid

[Jose Mosquera]

Hi,

Try doing a
#swconfig \*

If the above does not work load the latest SAM cumulative patch and any dependencies.
HP-UX 11.11 --> PHCO_23004
Pls check special instructions

Rgds.

[Robert-Jan Goossens]

Small correction to the previous answer, latest 11.11 cumulative SAM patch is PHCO_24118

http://www4.itrc.hp.com/service/patch/patchDetail.do?BC=patch.breadcrumb.main|patch.breadcrumb.patchDetail{PHCO_28123,hpux:800:11:11}|patch.breadcrumb.patchDetail{PHCO_23004,hpux:800:11:11}|&patchid=PHCO_24118&context=hpux:800:11:11

Regards,
Robert-Jan

[Jose Mosquera]

Thanks Robert-Jan,

The last patch is really PHCO_24118, take note about current rates of them:
PHCO_23004 (passed funtional, customer, stress and performance tests)
PHCO_24118 (passed funtional and costumer tests)

In any case, always read special intructions.

Rgds.